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CallRail > 实例探究 > Access Professional Systems 通过 CallRail 增强客户视角
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Access Professional Systems Enhances Customer Insights with CallRail

技术
  • 平台即服务 (PaaS) - 应用开发平台
适用行业
  • 矿业
  • 电信
适用功能
  • 销售与市场营销
挑战
Access Professional Systems 希望跟踪其业务的各个方面并从客户电话中获得见解。
关于客户
Access Professional Systems 是一家专门从事安全和流程自动化解决方案的公司。
解决方案
他们实施了 CallRail 营销分析平台,该平台为电话提供转录、标记和监听功能。
运营影响
  • The implementation of CallRail has provided Access Professional Systems with a new perspective on their customer interactions. The platform has allowed them to mine truly authentic feedback using conversation intelligence. John has been able to gain fascinating customer insights, learning something new about the business from the customer's perspective each week. The detailed data provided by CallRail has given deeper insights into customer interactions, enabling better business decisions. The flexibility of the platform has also allowed John to get creative and mould it to the needs of his business, demonstrating the platform's adaptability and value.
数量效益
  • 95% plus transcription rate provided by CallRail
  • Value found in CallRail within 24 hours
  • Ability to listen, tag, and prioritize phone calls as needed

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