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实例探究 > Aljex has enabled its Freight Broker Customers to “MacroPoint” Their Loads!

Aljex has enabled its Freight Broker Customers to “MacroPoint” Their Loads!

技术
  • 功能应用 - 车队管理系统 (FMS)
  • 分析与建模 - 实时分析
  • 网络与连接 - 蜂窝
适用行业
  • 运输
适用功能
  • 物流运输
  • 商业运营
用例
  • 车队管理
  • 实时定位系统 (RTLS)
  • 资产跟踪
服务
  • 系统集成
  • 软件设计与工程服务
挑战
The business situation faced by Fastmore Logistics was the need to increase the visibility provided to customers on active loads and reduce the time and effort required to make check calls. The lack of driver and load information created a domino effect of missed opportunities, leading to inefficiencies and potential customer dissatisfaction. The company needed a solution that could provide real-time, accurate information about the location and status of brokered loads, thereby improving operational efficiency and customer satisfaction.
关于客户
Fastmore Logistics is a company that provides innovative transportation solutions with a boutique-styled approach. Their motivated staff is dedicated to offering personalized services to meet the unique needs of their clients. The company focuses on delivering high-quality logistics services, ensuring that their customers' transportation requirements are met efficiently and effectively. Fastmore Logistics aims to streamline processes and enhance the overall customer experience by leveraging advanced technology and integrated solutions.
解决方案
The solution implemented by Fastmore Logistics involved the integration of MacroPoint with Aljex. MacroPoint is a tool that reveals driver location and load information via their cell phones, even if they are not smartphones. This integration allowed Fastmore Logistics to provide real-time, third-party-validated information to their customers, increasing the accuracy and frequency of communication. The setup process for drivers was quick and straightforward, taking just seconds. The seamless integration of MacroPoint with Aljex enabled Fastmore Logistics to streamline their operations, reduce the number of check calls, and improve overall efficiency. As a result, the company was able to meet customer tracking requirements, reduce the need for staff support, and enhance the visibility of brokered loads.
运营影响
  • All drivers are locatable by all parties involved, ensuring transparency and real-time updates.
  • The number of check calls required has significantly decreased, allowing staff to focus on more productive tasks.
  • The solution works on all types of phones, including non-smartphones, making it accessible to all drivers.
数量效益
  • Far fewer check calls, leading to time savings.
  • More immediate time-to-market for loads.

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