Amdocs: Partner Innovation Award Winner

技术

应用基础设施与中间件 - API 集成与管理

适用行业

电信

适用功能

商业运营

用例

协作机器人
预测性维护

服务

系统集成
软件设计与工程服务

挑战

Tier-1 and Tier-2 telco companies—big and complex organizations—rely on Amdocs to support their business and operational transformations into Digital Enterprises. Such massive transformations involve many different stakeholders, each with a different focus, view and interest. Managing these stakeholders and assuring clear communications during a large-scale project is absolutely critical to success.

关于客户

Amdocs is a global market leader in customer experience software and services for the communications, media and entertainment industry. The company specializes in customer care, billing and order management systems for telecommunications carriers and Internet service providers. The Amdocs portfolio simplifies the customer experience and enables telco companies to harness and capitalize on the data explosion, stay ahead with new digital services and improve operational efficiency. Serving customers in 60+ countries, Amdocs employs 20,000 people and had revenues of $3.2 billion in 2012.

解决方案

Amdocs developed the Solution Book, an innovative collaboration platform based on Software AG’s ARIS software and BPM methodology. The book applies telco best practices for building relationships between various dimensions of an enterprise architecture—business processes, functional solutions, KPIs and value. ARIS acts as a unified platform to meet both business and technological requirements.

运营影响

The Solution Book significantly improves the way Amdocs collaborates with customers, creating true social platform.
It’s quickly becoming an integral part of Amdocs CRM and billing transformation projects.
Using the Solution Book, Amdocs can efficiently manage interactions with project stakeholders, from scoping to design and development.