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Amigo Mobility’s Order-to-Cash Automation via Celigo Delivers 10x ROI, Greater Efficiency, and Customer Satisfaction
技术
- 应用基础设施与中间件 - 数据交换与集成
- 应用基础设施与中间件 - 中间件、SDK 和库
适用行业
- 汽车
- 零售
适用功能
- 维护
- 采购
用例
- 自主运输系统
- 交通模拟
服务
- 系统集成
挑战
Amigo Mobility 在许多最大客户的订单输入流程中面临着重大挑战。 Kroger、Target 和 Walmart 等客户使用 SAP Ariba 发出采购订单并接受发票,但缺乏直观可靠的方式将 Amigo 的内部系统与 SAP Ariba 同步,这意味着 Amigo 必须手动输入和处理大量订单。这导致了数据对齐问题和错过订单。此外,该公司还需要简化服务维修订单、定制定价管理和现金申请。经过一年多的尝试,利用内部资源在 EDI 系统和 Ariba 之间建立集成,但没有成功,他们需要找到一种解决方案,尽可能满足其订单流程要求,同时节省成本。
关于客户
Amigo Mobility International, Inc. 是一家电动购物车、物料搬运设备以及移动车辆零部件的制造商和直销商。 Amigo Mobility 由 Al Thieme 于 1968 年创立,是一家复杂的公司,拥有 100 多名员工,为世界各地的各个行业提供移动解决方案,包括医疗保健、杂货、零售、物料搬运和医院。该公司总部位于美国密歇根州萨吉诺,使用 integrator.io、Cash Application Manager for NetSuite、EDI、SAP Business Network、ServiceChannel、DocParser 和 MailParser 等产品。
解决方案
Amigo Mobility 在 SuiteWorld 了解到 Celigo 后就采用了它。 Celigo 提供的 Ariba-NetSuite 集成使他们能够围绕 Ariba 实现流程自动化,将订单准确性提高 100%,并使员工能够腾出时间从事其他任务。受到 Ariba 集成成功的鼓舞,他们随后求助于现金申请管理器 (CAM) 来改进现金申请流程。他们还将 ServiceChannel 和 NetSuite 与 Celigo 集成,每月处理约 3,500 个工作订单,从而无需两名全职员工手动处理维修服务订单。他们还使用 Celigo 通过 DocParser 和 MailParser 集成来简化文档和电子邮件订单流程,并进行定价管理,使他们能够在更改父客户的价格时立即更新所有子客户。
运营影响
数量效益
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