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Automation and Optimization of Business Processes at KPN with AuraQuantic
技术
- 网络与连接 - 以太网
- 平台即服务 (PaaS) - 应用开发平台
适用行业
- 电信
- 运输
适用功能
- 物流运输
- 维护
用例
- 库存管理
- 最后一英里交付
服务
- 系统集成
- 培训
挑战
KPN 是荷兰领先的电信提供商,由于市场瞬息万变,面临着巨大的挑战。该公司被迫改进其主要流程,将管理重点放在为客户提供个性化服务上。我们的目标是以最精确和最高效的方式满足每一个请求。主要挑战包括业务流程的自动化、为客户提供个性化服务以及以最大的准确性和效率处理请求。该公司还必须管理大量的流程管理可能性和诡辩,以及在不同流程之间流动的大量信息。此外,所选的 BPM 平台必须能够遵守并执行严格的 ACM(客户和市场权威)准则,并结合大量产品、服务和订单流的管理。
关于客户
KPN 是荷兰领先的电信提供商和市场领导者。该公司的铜缆和光纤网络是一个开放网络,电信运营商和服务提供商(包括非 KPN 组织)使用该网络来提供各种服务。 KPN 通过不同地点提供完整的公司网络或三重播放概念(三合一:互联网、电视和电话)。该公司仅固定电话用户就超过 600 万,在荷兰、德国和比利时拥有超过 2300 万移动用户,并为 210 万客户提供互联网接入。 KPN 还在整个西欧提供商业服务和数据传输网络。
解决方案
为了应对这些挑战,KPN 决定于 2010 年实现调度、物流(库存控制)和服务流程的自动化。该公司选择了低代码数字业务平台 AuraQuantic 来开发对实施流程的有效控制。该解决方案有望优化资源的使用并降低成本。 AuraQuantic 的实施恰逢 KPN “一次成功”新政策的开始。选择用于自动化的三个主要流程是交付流程服务流程、物流流程(库存控制)和服务流程(计划下一阶段)。自从在 KPN Wholesale 中成功实施 AuraQuantic 以完整履行 WEAS(批发以太网接入连接)供应链以来,大多数 KPN Wholesale 履行流程已集成到 AuraQuantic 应用程序中。
运营影响
数量效益
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