Automation in Action: The Georgia Innocence Project's Journey to Efficiency

The automation solutions implemented by the Georgia Innocence Project have significantly improved the organization's operational efficiency and consistency. The automated workflows have eliminated the need for manual work in distributing messages, tracking open records requests, printing envelopes, creating case files, and managing the hiring process. This has freed up the staff's time to focus on their core mission of helping wrongfully convicted individuals. The automation has also enhanced the organization's ability to manage its growing operations and handle the complexities of the post-conviction criminal legal system. Moreover, the use of automation has fostered a problem-solving mindset within the organization, encouraging the team to seek alternative approaches to tackle challenges and achieve compounding efficiencies.

Processed and tracked 270 open records requests over approximately 2 years

Processed 830 intern applicants over approximately 2 years

Received and tracked 5,360 phone calls over 4.5 years