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Google Cloud Platform > 实例探究 > Autonom8:利用 Google Cloud 数字化客户旅程
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Autonom8: Streamlining Customer Journeys and Reducing Operating Costs with Google Cloud

技术
  • 分析与建模 - 机器学习
  • 平台即服务 (PaaS) - 应用开发平台
适用行业
  • 建筑物
  • 建筑与基础设施
适用功能
  • 销售与市场营销
用例
  • 对话机器人
  • 智能包装
服务
  • 云规划/设计/实施服务
  • 培训
挑战
Autonom8 是一家工作流程管理软件公司,旨在通过自动化和支持客户旅程来帮助客户降低成本并改善与客户的互动。他们面临着不断变化的客户需求、不断上升的软件构建成本以及对可扩展和高性能基础设施的需求等挑战。
关于客户
Autonom8 的客户包括印度的金融机构和希望在自己的私人数据中心内运行该平台的企业。他们受益于客户旅程的自动化和加速、客户旅程信息的实时监控以及智能文档处理。
解决方案
Autonom8 选择部署在 Google Cloud 上,利用其先进功能,例如用于智能文档处理的 Vision AI 和用于容器编排的 GKE。他们完全过渡到 Google Cloud,使用托管服务来优化成本和资源。 Autonom8 还将 Google Workspace 集成到其平台中以提供新功能。
运营影响
  • With Google Cloud, Autonom8 was able to run a platform that accelerates and streamlines customer journeys in a scalable, reliable, cost-effective infrastructure. The use of Google Cloud's Vision AI provided powerful machine learning and optical character recognition (OCR) functionality, supporting a key use case for Autonom8. The company was also able to meet the demands of businesses that wanted to run its platform within their own private data centers. Google Cloud documentation and online resources helped Autonom8 reduce the training needed for new developers to become productive. The company was also able to accommodate the varying service levels required by individual customers based on factors such as the impact of downtime. Autonom8 integrated Google Workspace into its platform, adding new capabilities for clients.

数量效益
  • Increased profit margins by up to 30% by switching from a home-grown OCR system to Cloud Vision AI

  • Enables one DevOps team member to manage up to 30 customers

  • Reduces operating costs by up to 20% with localized scalability and architecture through GKE

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