Axial Enhances IT Efficiency and Productivity with RingCentral

技术

基础设施即服务 (IaaS) - 私有云

适用行业

金融与保险
电信

用例

租赁金融自动化
时间敏感网络

服务

系统集成

挑战

Axial 是一个将企业主及其顾问与资本联系起来以发展、融资和出售公司的平台，其现有的电话服务面临着重大挑战。该服务缺乏团队高效沟通所需的实用功能和灵活性。服务提供商坚称，保证高质量服务的唯一方法是购买专用于电话系统的额外带宽。对于 Axial 来说，这不是一个可行的解决方案，因为这会增加运营成本。此外，Axial 的销售团队平均 80% 的时间都花在打电话上，因此需要良好的通话质量和通话录音功能。现有系统无法满足这些要求，导致效率低下和沟通挑战。

关于客户

Axial 是一个平台，它将企业主及其顾问与资本联系起来，以发展、融资和出售他们的公司。 Axial 成立于 2010 年，总部位于纽约市，旨在更好地组织私人资本市场，以满足企业家经营和发展业务时的财务需求。该公司拥有一支由 98 名员工组成的团队，其中很大一部分人（尤其是销售团队）花费大量时间在电话上。因此，高效、高质量的沟通对于他们的运营至关重要。

解决方案

为了应对这些挑战，Axial 决定改用 RingCentral Office®。该解决方案提供了团队所需的灵活性和实用功能。销售团队现在可以对通话进行录音并确保良好的通话质量，这对于他们的运营至关重要。 Axial 的员工能够通过使用公司分机目录进行有效沟通，而无需搜索个人电话号码。这显着提高了他们的生产力。此外，RingCentral 还提供了 Axial 充分利用的几个关键功能。其中包括单独的会议桥、电子传真、Salesforce® 集成以及 RingCentral 桌面和移动应用程序的额外灵活性。从管理角度来看，RingCentral 提高了单独 IT 员工的效率，使管理快速增长的员工群变得更加容易。

运营影响

The switch to RingCentral Office® resulted in significant operational improvements for Axial. The sales team, who spend a majority of their time on the phone, now had access to good call quality and the ability to record calls, which were essential for their operations. The employees were able to communicate more efficiently by using the corporate extension directory, rather than searching for individual phone numbers. This led to a significant improvement in productivity. Additionally, the administrative burden on the lone IT staff member was reduced, making it easier to manage the rapidly growing employee base. The additional features provided by RingCentral, such as individual conference bridges, electronic faxing, and Salesforce® integration, further enhanced the operational efficiency of the company.

数量效益

Sales team spends 80% of their time on the phone, implying a significant improvement in productivity with the new system
Efficient communication established for a rapidly growing team of 98 employees
Additional features like individual conference bridges, electronic faxing, Salesforce® integration provided by RingCentral