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Boost in Online Orders and Aftermarket Revenues for Atlas Copco
技术
- 平台即服务 (PaaS) - 数据管理平台
适用行业
- 设备与机械
适用功能
- 商业运营
挑战
随着时间的推移，印刷零件手册变得越来越不相关和有用。印刷文档提供的静态信息对于像 ACC 这样的全球主要参与者来说已经不够好了。 ACC 需要一种能够立即将更新版本的文档传送到其网络的解决方案。该公司需要一个动态系统，它不仅可以显示当前的库存水平，还可以为客户提供有关如何使用产品的信息。阿特拉斯·科普柯建筑公司的需求 • 为客户提供实时零件和信息更新 • 为客户提供全面的零件查找和搜索平台 • 管理具有购物车和 ERP 集成的电子商务平台 • 为零件订购创建多语言网站
客户
阿特拉斯·科普柯建筑
关于客户
阿特拉斯·科普柯建筑 (ACC) 是世界领先的建筑设备制造商。 ACC 在美国管理着 116 个地点，这是其最大的单一市场。 ACC 的母公司阿特拉斯·科普柯 2015 年的收入超过 120 亿美元。
解决方案
ACC 和 Digabit 设计了一个多阶段项目来实施 Documoto。 ACC 有八个不同的利益相关者组织，Digabit 与每个组织合作以准确整合他们的数据。在这个过程中，每个业务部门都感觉像是一个合作伙伴。实施时间紧迫，技术团队面临严格的最后期限。阿特拉斯·科普柯的员工以及 Digibit 专业服务按时交付。在实施阶段，ACC 发现它的技术含量比最初想象的要多得多。将 Documoto 连接到 ACC 现有的企业系统，可以发现以前无法访问的信息库。 Digabit 处理文档格式转换，并提供无错误数据库作为 ACC 新平台的基础。 Documoto 的 Cloud Storefront 中内置的购物车支持更强大的在线零件订购。阿特拉斯·科普柯将新的在线商店命名为 Parts Online，这是一个供经销商和设备所有者随时随地轻松访问和订购零件的门户。成功的全球实施不仅需要准确的文档来支持售后服务，还需要用户易于理解的界面。 Documoto 平台——其易于导航的界面被翻译成 14 种语言——允许说多种语言的客户快速获得他们需要的部件。
收集的数据
Instructions, Inventory Levels, Orders Processed, Part Design Library, Parts and material pricing
运营影响
数量效益
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