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Infobip > 实例探究 > 对话式营销活动将 Covéa Group 的转化率提高了 11%
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Boosting Conversion Rates with Conversational Marketing: A Case Study on Covéa Group's Life Insurance Department

技术
  • 网络与连接 - 5G
  • 平台即服务 (PaaS) - 应用开发平台
适用行业
  • 金融与保险
  • 电信
适用功能
  • 销售与市场营销
用例
  • 对话机器人
  • 基于使用的保险
挑战
转化率低,需要端到端的对话式客户体验
关于客户
Covéa Group 的人寿保险部门是欧洲最大的保险提供商之一,专门从事汽车、家庭、健康和保护、储蓄和养老金、再保险和人寿保险
解决方案
具有全渠道功能的端到端对话式营销活动
运营影响
  • The implementation of the conversational marketing campaign brought about significant operational results for the Life Insurance Department at Covéa Group. The rich media capabilities of RCS allowed for the insertion of the brand logo, which provided reassurance, trust, and increased brand awareness among customers. The end-to-end campaign on a single channel enhanced the conversational experiences and reduced the chances of losing a customer midway through their journey. The Infobip platform also empowered the department's team to implement RCS with maximum agility, and the intuitive interface made it easy for them to make real-time adjustments during the campaign. The local team at Infobip provided consultancy and implementation services, understanding the department's business and customer needs to deliver a personalized and cost-effective solution.
数量效益
  • The campaign targeted 15,000 customers, of which 20% were reached via RCS.
  • The omnichannel setup ensured high deliverability of messages.
  • A similar campaign in 2020 over Email resulted in a 44.74% open rate and a conversion rate of only 0.05%.

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