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Cabify Enhances Rider Experience with PubNub
适用行业
- 汽车
- 城市与自治市
适用功能
- 质量保证
用例
- 视觉质量检测
服务
- 测试与认证
挑战
Cabify 是一家在 11 个国家/地区 90 多个城市运营的拼车服务，在维持向乘客承诺的高质量体验方面面临着重大挑战。该公司以其专业的司机、干净、现代的汽车而自豪，并让乘客更好地控制自己的旅程偏好。然而，该公司在其内部警报系统方面遇到了困难，该系统对于将乘客与附近可用的司机联系起来至关重要。当乘客请求乘车时，Cabify 必须快速仅向符合需求的司机发出警报，这一过程可能需要同时发送多达 80 个警报。随着 Cabify 扩大业务，内部警报系统无法应对不断增长的需求，威胁到该公司对质量和客户满意度的承诺。
关于客户
Cabify 是一项乘车共享服务，在 11 个国家/地区的 90 多个城市运营。该公司通过注重质量而与其他拼车服务区分开来。 Cabify 雇用专业司机，并确保所有汽车都干净且现代化。该公司还让乘客更好地控制自己的旅程偏好。然而，Cabify 的内部警报系统一直在苦苦挣扎，该系统对于将乘客与附近可用的司机联系起来至关重要。随着公司业务的扩展，该系统无法满足不断增长的需求，威胁到了 Cabify 对质量和客户满意度的承诺。
解决方案
为了克服这一挑战，Cabify 转向 PubNub，这是一种实时消息传递和推送通知服务。与 PubNub 合作的决定受到之前收购的影响，该收购对该服务有积极的体验。借助 PubNub，Cabify 能够确保乘客不会等待或获得不满足其需求的汽车。新系统还解决了 Cabify 对可靠性和可扩展性的担忧。 PubNub 的消息传递解决方案能够处理 Cabify 运营所需的大量警报，确保司机能够快速有效地找到下一个票价。该解决方案不仅改善了乘客体验，还让 Cabify 相信他们的消息系统可以随着他们的发展而扩展。
运营影响
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