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Twilio > 实例探究 > 使用 CallHippo 和 Twilio 简化电信

CallHippo's Global Expansion with Twilio's Cloud-Based Voice and Messaging Systems

技术

分析与建模 - 实时分析
基础设施即服务 (IaaS) - 云数据库

适用行业

电子商务
电信

适用功能

质量保证

用例

语音识别
视觉质量检测

服务

系统集成
测试与认证

挑战

电信行业竞争激烈，公司需要提供简化的解决方案才能脱颖而出。 CallHippo 旨在为公司提供快速且易于使用的电话系统，以改善客户服务并跟踪呼叫中心座席的工作效率。

关于客户

CallHippo 在 100 多个国家/地区拥有 5,000 多家客户。他们的客户范围从整个呼叫中心到简单的电子商务支持。

解决方案

CallHippo 使用 Twilio 的可编程语音和可编程 SMS 解决方案提供按需、基于云的电话系统。他们在 100 多个国家/地区提供即时电话号码，并使用正在申请专利的人工智能技术来优化与客户的互动。

运营影响

Since implementing Twilio solutions, CallHippo has seen significant improvements in customer satisfaction and call quality. The high quality audio and low latency technology of Twilio Programmable Voice ensures call quality is crystal clear between the customer and the support team. The implementation of their patent-pending AI technology, SDAP, has further enhanced call quality in real time, leading to a significantly improved overall experience. This has resulted in a decrease in tickets around call quality issues, leading to greater efficiency for both CallHippo’s team and their customers. With the partnership and reliable infrastructure of Twilio, CallHippo is continuing to expand into new areas of the global telecom market and developing even more innovative solutions.

数量效益

30-40 percent increase in CSAT score
NPS has increased by 50 percent
Approximately twenty-five percent decrease in tickets around call quality issues

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