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Cape Cod Regional Transit Authority
技术
- 功能应用 - 企业资源规划系统 (ERP)
- 功能应用 - 车队管理系统 (FMS)
- 功能应用 - 远程监控系统
适用行业
- 医疗保健和医院
- 运输
适用功能
- 设施管理
- 物流运输
用例
- 车队管理
- 预测性维护
- 公共交通管理
- 实时定位系统 (RTLS)
- 远程资产管理
服务
- 软件设计与工程服务
- 系统集成
- 培训
挑战
While the CCRTA works hard to meet and exceed their customers’ expectations, there have been some hiccups along the way. Some of these pain points included: on-time performance, scheduling, dispatching, billing, passenger and vehicle management. Though Cape Cod’s year-round population is over 210,000 residents, every summer, this number more than triples! Naturally, their magnificent beaches and relaxed lifestyle are major selling points. With over 600,000 residents and tourists to manage during peak season, the CCRTA’s on-time performance unfortunately used to suffer due to traffic congestion and weather. TripSparks’s transportation management software FLEX, PASS and MT has enabled CCRTA to track trips, ridership, fares, vehicles, transportation providers and most importantly, provide passengers with real-time information.
关于客户
The Cape Cod Regional Transit Authority (CCRTA) provides public transportation for Cape Cod, MA. In 2019, the CCRTA was able to provide over 1.2 million transportation trips by focusing on customer service and mobility management. They are proud to give their customers safe, reliable, accessible, efficient, and cost-effective transportation options. Establishing a Multi Modal Transportation Committee has enabled them to provide transportation by land, air, and sea — talk about covering all your bases! The CCRTA serves a diverse ridership including workers, students, seniors, people with disabilities, and tourists. Their services include fixed route buses, paratransit, Dial-A-Ride Transportation, NEMT and health services transportation, and connections to airline carriers and ferries. They cover all 15 Cape Cod towns with year-round fixed route services and provide additional services during the summer months to accommodate the influx of tourists.
解决方案
The CCRTA worked together with MassDOT, the MBTA (Massachusetts Bay Transportation Authority) and the Army Corps of Engineers to offer Summer Passenger Train Service to Cape Cod. This has strengthened multimodal collaboration, alleviated traffic congestion and improved air quality. The CapeFLYER, operates every weekend from Memorial Day until Labor Day. Being fully accessible and equipped with amenities you would find on a passenger train, this train allows riders to escape traffic, while giving them a relaxing experience. TripSpark’s transportation management software, including FLEX, PASS, and MT, has enabled CCRTA to track trips, ridership, fares, vehicles, transportation providers, and most importantly, provide passengers with real-time information. With rider satisfaction at the forefront, TripSpark’s staff worked closely with CCRTA to customize their software, services, and devices. Since implementing TripSpark’s transportation software, CCRTA has been able to keep a close eye on on-time performance and has enjoyed a solid increase in ridership. With more reliable passenger counts, CCRTA has excelled at managing trips, passengers, costs, vehicles, and transportation providers.
运营影响
数量效益
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