Celerity Telecom Case Study

技术

平台即服务 (PaaS) - 连接平台
平台即服务 (PaaS) - 数据管理平台

适用行业

电信

适用功能

现场服务
维护

用例

远程资产管理

服务

软件设计与工程服务
系统集成

挑战

Celerity, a telecom contracting company, was facing a challenge with their data collection and storage methods. Their field technicians and engineers were collecting massive amounts of data while conducting route maintenance, inspections, and feasibility studies for their customers. However, their manual collection and storage methods were becoming too time-intensive. They needed a digital platform that would enable them to collect and store data all in one central location. They were looking for a scalable and customizable solution. They tried a few different mobile forms apps, but they were not worth their time or effort due to the price point.

关于客户

Celerity is a telecom contracting company that designs, builds, and services fiber optic and wireless infrastructure. They are the primary medium for communication and data transfers in the world today. They have engineered thousands of miles of fiber optic infrastructure for telecommunications and utility companies as well as educational and governmental organizations. Their seasoned professionals use the most current equipment, making Celerity a premier provider of OSP engineering, aerial and underground construction, splicing and testing services, and next mile wireless networks.

解决方案

Celerity decided to implement Fulcrum, a mobile forms app that is not the cheapest but provides the best value for money. Fulcrum was chosen for its responsiveness to Celerity's needs, its support for offline mapping, and its ease of use. Fulcrum allows Celerity to import their existing maps for their field technicians to follow, a critical feature for their route maintenance tasks that can span long distances. The ease of use of Fulcrum was also a key factor in its selection, as it makes it as easy as possible for field technicians to use.

运营影响

Field technicians are spending less time in the office and more time on field tasks.
Data sharing has become easier with Fulcrum, with multiple ways to export the data.
Customers are impressed with the way data is being presented to them.

数量效益