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Aivo > 实例探究 > CEMEX 利用 AI 在六个国家实现自动化支持,效率达 90%
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CEMEX Enhances Customer Support with AI, Achieving 90% Effectiveness Across Six Countries

技术
  • 分析与建模 - 机器学习
  • 平台即服务 (PaaS) - 应用开发平台
适用行业
  • 水泥
  • 建筑与基础设施
适用功能
  • 采购
  • 销售与市场营销
用例
  • 施工管理
  • 时间敏感网络
挑战
CEMEX 希望通过实施能够为不同国家和语言的所有客户群提供服务的客户服务解决方案来提供卓越的客户体验。
关于客户
CEMEX 是一家全球建筑材料公司,致力于通过可持续产品和解决方案建设更美好的未来。他们专注于实现碳中和并促进建筑价值链内的循环经济。
解决方案
CEMEX 实施了 Aivo 的对话式人工智能平台,包括网络聊天和 WhatsApp 解决方案,以自动化常见问题解答并提供 24/7 客户服务。
运营影响
  • The implementation of Aivo's conversational AI platform has transformed CEMEX's customer service operations. The company has been able to provide personalized attention, optimize both the time and work of the customer and the sales force, and improve internal operations. The AI solution has also allowed CEMEX to monitor and store customer data to continue improving the service offered to them. Furthermore, the ability to scale and replicate the automation strategy in different countries has been a significant achievement for CEMEX. The company's success in this area was recognized at the Aivo Awards 2022 in the Outstanding Case of Global Expansion category.

数量效益
  • CEMEX managed to automate 40 thousand queries in multiple countries with 90% effectiveness.

  • The average response time was 2 minutes and 10 seconds.

  • CEMEX's AI solution is now operational in six countries: Mexico, Spain, Colombia, the US, the Philippines, and the UK.

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