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CEQUENS Enhances Customer Support Experience with Freshdesk
技术
- 网络与连接 - 5G
适用行业
- 设备与机械
- 电信
适用功能
- 销售与市场营销
用例
- 时间敏感网络
服务
- 系统集成
挑战
CEQUENS 面临着过时的用户体验、座席工作效率以及缺乏强大的客户自助服务体验等挑战。
关于客户
CEQUENS 是中东和非洲地区领先的通信平台即服务 (CPaaS) 提供商，为 SAP、HSBC、Google、SWVL、Careem 和 Telegram 等 500 多家企业提供服务。
解决方案
CEQUENS 实施了 Freshdesk，它提供了即时设置和迁移，提高了 FCR 和 SLA% 等生产力指标，并提供了深受客户喜爱的自助服务体验。
运营影响
数量效益
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