Checkpoint Technologies Enhances Communication and Productivity with RingCentral

技术

机器人 - 轮式机器人

适用行业

建筑物
电信

适用功能

质量保证
销售与市场营销

用例

实验自动化
时间敏感网络

服务

系统集成
培训

挑战

Checkpoint Technologies 是惠普的软件专家合作伙伴，其基本电话系统面临着重大挑战。该公司正在扩张，在办公室和远程招聘新员工，并且需要搬到更大的办公室来适应这种增长。现有的电话系统已达到其局限性，无法有效整合办公室和远程员工的通信需求。这是一个关键问题，因为无缝通信对于公司的发展和运营效率至关重要。管理层意识到需要更先进的解决方案，并开始研究云电话解决方案提供商。

关于客户

Checkpoint Technologies, Inc. 成立于 2003 年，是惠普软件专家合作伙伴、惠普软件支持合作伙伴和惠普授权培训合作伙伴。该公司总部位于佛罗里达州坦帕，专注于软件测试、软件质量保证和惠普服务。它提供领先的惠普软件解决方案和专家服务（手动和自动），以优化业务技术。该公司自 2012 年以来一直是 RingCentral 的客户。Checkpoint Technologies 拥有一支由 25 名员工组成的团队，是光学诊断领域的领导者，为要求严格的客户群生产先进的测试仪器。

解决方案

经过对各个提供商的广泛研究和比较，Checkpoint Technologies 决定实施 RingCentral 的云电话解决方案。 RingCentral 提供了满足公司需求的最相关功能，包括自动接线员、多条线路、呼叫处理以及创建远程线路的功能。与其他提供商相比，该解决方案的价格也更优惠。 RingCentral 的实施让公司的每个人都受益，尤其是远程员工和经常出差的销售团队。借助 RingCentral 移动应用程序，他们可以使用其企业号码拨打和接听电话，确保他们不错过任何电话。此外，RingCentral 记录电话的功能使 Checkpoint Technologies 能够跟踪所有拨出的销售电话，从而使他们能够优化销售工作并瞄准正确的领域。

运营影响

The implementation of RingCentral has significantly improved the operational efficiency of Checkpoint Technologies. The solution has not only enhanced communication among in-office and remote employees but also increased productivity. The sales team, who spend a significant amount of their time on the road, can now seamlessly make and receive calls using their business number, ensuring they are always reachable. The ability to log phone calls has also provided valuable insights into the company's sales efforts, enabling them to allocate resources more effectively. Furthermore, the auto-receptionist feature has streamlined call management, allowing customers to be directed to specific branches without the need for a receptionist. This has not only resulted in cost savings but also helped project a professional image to their exacting customer base.

数量效益

30% of the sales team who travel for work can now make and receive calls using their business number, ensuring no missed calls.
Ability to log and track all outgoing sales calls, optimizing sales efforts.
Cost savings from a more affordable cloud phone solution compared to other providers.