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CleanTelligent Enhances Janitorial Software Solutions with Infor Birst

 CleanTelligent Enhances Janitorial Software Solutions with Infor Birst - IoT ONE Case Study
技术
  • 应用基础设施与中间件 - 数据库管理和存储
  • 网络与连接 - 5G
适用行业
  • 建筑物
  • 水泥
适用功能
  • 维护
  • 质量保证
用例
  • 质量预测分析
  • 视觉质量检测
服务
  • 系统集成
  • 测试与认证
挑战

■ 通过动态仪表板和报告改善客户体验

■ 通过预测分析留住客户,以确定哪些客户最有可能取消服务

■ 利用先进的分析能力建立市场差异化

■ 提高客户保留率并节省客户时间和金钱

客户

清洁智能

关于客户

CleanTelligent是行业领先的清洁管理软件,被数千家清洁公司和内部服务提供商使用。

解决方案

CleanTelligent 软件可帮助内部和签约的清洁团队简化员工、客户、利益相关者和建筑顾客之间的沟通流程。该公司的软件增强了流程,以帮助团队保护项目利润、展示结果以及跟踪和改进清洁质量控制。凭借 17 年的经验,CleanTelligent 知道如何捕获和使用性能数据来帮助清洁团队达到新的成功水平。

运营影响
  • The integration of Birst into CleanTelligent's software has resulted in several operational benefits. The compelling visualizations and actionable insights provided by Birst have made it easier for clients to identify performance trends and make informed decisions. This has helped build lasting customer relationships based on consistent performance delivery and trust. Birst's insights also help CleanTelligent's clients demonstrate that they've stayed in compliance with contract terms and are delivering the highest quality of service to their own clients. Furthermore, CleanTelligent uses Birst analytics to understand its own business challenges, tracking key metrics to find patterns that customers often follow before canceling their service. This allows the company to proactively address their concerns and retain them. The embedded Birst capabilities have also given CleanTelligent a way to differentiate its solution from competitors' offerings and homegrown tools.
数量效益
  • 100% annual ROI through data monetization
  • Increased customer satisfaction by delivering new reporting capabilities faster
  • Market differentiation through an advanced embedded analytics capability

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