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Coastal Credit Disrupts the Automotive Lending Industry With BI and Analytics
技术
- 分析与建模 - 实时分析
- 应用基础设施与中间件 - 数据可视化
适用行业
- 汽车
- 金融与保险
适用功能
- 商业运营
- 销售与市场营销
用例
- 车队管理
- 预测性维护
服务
- 数据科学服务
- 系统集成
挑战
Coastal Credit is a nationwide auto lender servicing automotive dealers in 26 states. Their primary customer base is the secondary used car market and they purchase loans made to military and civilian consumers. The company is taking on other established lenders by offering a range of digital conveniences that empower dealers to boost profitability and help consumers simplify their financial lives. The company's strategy is to use WebFOCUS to supply analytics to dealers, customers, and employees, including data about automotive buying trends, consumer loan histories, and regional lending practices. The company's vision is to create a more comprehensive digital presence for interfacing with customers, delivering insights that make auto dealers more profitable.
关于客户
Coastal Credit is a nationwide auto lender servicing automotive dealers in 26 states. Their primary customer base is the secondary used car market and they purchase loans made to military and civilian consumers. The company is taking on other established lenders by offering a range of digital conveniences that empower dealers to boost profitability and help consumers simplify their financial lives. The company's strategy is to use WebFOCUS to supply analytics to dealers, customers, and employees, including data about automotive buying trends, consumer loan histories, and regional lending practices.
解决方案
Coastal Credit used WebFOCUS, a business intelligence platform, to create three major analytics assets: a dealer portal that helps auto dealers obtain actionable information and insights, a customer portal for consumers to manage their loans, and an employee portal that analyzes loan performance and streamlining internal operations. The dealer portal helps dealers monitor their customers’ loan performance and better target profitable customers. The customer portal allows consumers to manage their accounts online, offering insights that can drive positive behavioral change. The employee portal presents daily, weekly, and monthly trends regarding credits, delinquency rates, loan volumes, and pipelines.
运营影响
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