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ShipHawk > 实例探究 > Concrete Countertop Solutions Case Study
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Concrete Countertop Solutions Case Study

技术
  • 功能应用 - 企业资源规划系统 (ERP)
  • 功能应用 - 仓库管理系统 (WMS)
适用行业
  • 建筑与基础设施
  • 零售
适用功能
  • 物流运输
  • 仓库和库存管理
用例
  • 库存管理
  • 仓库自动化
服务
  • 软件设计与工程服务
  • 系统集成
挑战
Concrete Countertop Solutions (CCS) was experiencing rapid growth in its eCommerce business, which was further accelerated by the COVID-19 pandemic. The company was using Shopify as its source system and order management system, but needed a compatible shipping solution that could handle a higher volume of orders and more complex shipping processes. The company's order volumes increased during the pandemic, but staffing did not. CCS needed a solution that supported both parcel and LTL carriers and could help its limited number of warehouse employees process and fulfill orders quickly. Additionally, CCS wanted to perform rating in its shopping cart rather than charging shipping as a separate line item.
关于客户
Concrete Countertop Solutions (CCS) is a company that offers decorative concrete products. Founded in 2009, the company provides do-it-yourself (DIY) concrete kits under its Z Counterform line and the Z Poolform System for concrete pool coping. CCS operates a rapidly growing eCommerce business via Shopify that supports direct-to-consumer sales and wholesale distribution. The company is in the commercial and residential construction industry. As a small but fast-growing business, CCS was facing challenges in managing its increasing order volumes and complex shipping processes, especially during the COVID-19 pandemic when many consumers began placing orders for its DIY concrete kits.
解决方案
CCS chose ShipHawk as its shipping solution. The company was one of ShipHawk’s early adopter customers using Shopify as a source system instead of an ERP. There was a lot of partnership involved in setting up the integration to work precisely as CCS needed it to. The ShipHawk team guided CCS through the process and maintained an open line of communication. Since implementing ShipHawk, CCS has realized a significant improvement in warehouse throughput without the need to hire additional employees. ShipHawk’s reporting functionality has been a game-changer for CCS. The company now uses the solution’s automated reports to monitor KPIs such as order processing on an hourly basis, the average time in transit, and time from label print to delivery, and carry those actionable insights back to the warehouse where it can make improvements.
运营影响
  • Faster order processing with automated rate shopping
  • Improved customer experience during the ordering process
  • Reduced time for customer support to track down orders
数量效益
  • Removed the need to hire additional employees to keep up with order demand
  • Time savings for less than truckload (LTL) and parcel shipping

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