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Customer Success Story - WoW ProjeCt JobBOSS Empowers: Roncelli Plastics
技术
- 功能应用 - 企业资源规划系统 (ERP)
适用功能
- 离散制造
- 销售与市场营销
用例
- 自动化制造系统
- 预测性维护
服务
- 系统集成
挑战
Roncelli Plastics, a successful plastics machine shop, faced a significant decline in profitability after September 11, 2001. The company's management lacked transparency, and there was no clear understanding of revenue by sales rep or new customer profitability. By the end of 2001, the company's margins were thinning, and markets were shrinking, putting the future of the business at risk. The company's owner, Gino Roncelli, was determined to ensure the company's future and began to consider changes in the company's philosophy and operations.
关于客户
Roncelli Plastics, Inc., based in Monrovia, California, is a plastics machine shop that has been in operation for 38 years. The company has carved out a niche in the industry by working on materials that other shops found risky and unprofitable. The company has weathered various industry changes, from the defense boom in the 1980s to the military base closings in the 1990s to the airline industry’s ups and downs. By the year 2000, the company had a sales volume of $8.5 million, employed 80 people, and served a range of industries from semiconductors to aerospace to food and medical.
解决方案
In 2003, Roncelli began a transformation of the company, starting with strategic planning meetings and a review of every position in the company. The company devised a ten-year business plan with lofty goals, emphasizing the generation of ideas, sharing of information, and mentoring. The company also deepened its use of the Exact JobBOSS business management software, which it had implemented in 1994. The software was used to provide accurate data to support the company's transformation. In 2004, the company began using data from JobBOSS to identify the most profitable and fast-growing segments of the industry. The company also used the software to track employee performance and improve communication and customer service.
运营影响
数量效益
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