DeNA: Mobile Internet Services Leader

技术

分析与建模 - 实时分析
应用基础设施与中间件 - API 集成与管理

适用行业

电子商务
电信

适用功能

离散制造
质量保证

用例

预测性维护
实时定位系统 (RTLS)

服务

数据科学服务
软件设计与工程服务

挑战

DeNA offers an impressive portfolio of mobile and online services. It boasts over 1,000 web games and 100 mobile apps developed natively, with many having upwards of 10 million downloads. It has a diverse user base to match, running the gamut from games to e-commerce to entertainment content distribution. DeNA currently mobile apps on several platforms, focusing on Android and iOS. Gaming apps require extremely detailed coding at every level. The user experience, which of course is of the utmost importance, hinges on this. Creating a successful app is one thing, but maintaining that success becomes a huge headache for developers. To DeNA’s dismay, several of their creations received negative reviews in the App Store and Google Play. The feedback was mostly focused around the instability of their mobile apps, which caused many customers to abandon ship. DeNA needed a robust mobile-first solution that was capable of dissecting problems to understand real-time, real-world performance.

关于客户

DeNA is a company that develops and operates a wide range of mobile and online services including games, e-commerce and entertainment content distribution. Since its launch in Tokyo in 1999, DeNA has grown from a small online auction service to a hugely successful international organization with over 2,000 employees worldwide. The company offers an impressive portfolio of mobile and online services. It boasts over 1,000 web games and 100 mobile apps developed natively, with many having upwards of 10 million downloads. It has a diverse user base to match, running the gamut from games to e-commerce to entertainment content distribution. DeNA currently mobile apps on several platforms, focusing on Android and iOS.

解决方案

DeNA’s pressing challenge was to identify how and why users were experiencing errors. Errors often linger because quite simply, mobile teams are ignorant that a problem even exists. After implementing Apteligent however, DeNA was able to remove the barrier of the unknown. Using breadcrumbs, they gained deep insight into events leading to errors. These issues spanned the entire user flow, including user actions, network calls, and mobile state changes. Armed with information gleaned through Apteligent, DeNA was able to identify and fix critical performance issues that were impacting users. For instance, they discovered that over 20% of crashes were occurring when the app was loading. By performing detailed diagnostics and root cause analysis, they found that errors were primarily occurring on certain devices.

运营影响

Quickly identify and prioritize business critical issues: Using breadcrumbs and stack trace, DeNA found that the most amount of users on certain devices were being affected by issues more than others.
Accelerate time to fix issues: With over 100 mobile apps to monitor, some issues took weeks to fix. Apteligent helped DeNA dramatically reduce the mean time to resolution.
Implement user analytics: With new rollouts, DeNA now has visibility into new app, OS, and device releases - along with how they impact uptime and adoption.

数量效益