Digital Marketing Firm Boosts Client Growth and Satisfaction with Revenue.io

适用行业

适用功能

服务

挑战

一家屡获殊荣的数字营销机构正在寻找一个新的通信中心来满足他们的特定要求，包括录音和接听电话的能力以及广泛的功能。

关于客户

该客户是一家屡获殊荣的数字营销机构，通过开发和执行动态数字营销策略来帮助公司成长。他们想要一个能够提高销售团队效率并提供有价值见解的通信中心。

解决方案

该机构选择了 Revenue.io，它是 RingDNA 全球通信中心和 Conversation AI 的组合。这为他们提供了 Salesforce 集成的点击通话、语音邮件投递和通话后对话智能等功能。

运营影响

The implementation of Revenue.io brought about significant operational improvements for the agency. The Click-to-Call and Voicemail Drop features saved time for the representatives, and the use of Conversation AI for reviewing over 800 calls in the past year led to a 10% improvement in their talking vs. listening ratio. This improvement allowed the reps to listen more closely to prospects and be more empathetic from the beginning. As a result, they started turning away more of the wrong clients and partnering more often with the right ones, leading to higher quality clients for the business overall. Additionally, the analytics provided by Conversation AI were also used by the Marketing and Product teams to uncover insights that improved their product offering, product-market fit, and positioning against competitors.

数量效益

Reps listened to over 800 phone calls for training in the past year, leading to improved communication skills.
The team’s ratio of talking vs. listening improved by 10% after implementing Revenue.io, enabling them to listen more carefully to prospects and choose customers who were a better fit for the company.
Revenue.io led to increases in client growth, client retention, customer satisfaction, and higher NPS scores.