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Digital Transformation and Network Quality Assurance for UK Service Provider
技术
- 网络安全和隐私 - 入侵检测
- 功能应用 - 企业资源规划系统 (ERP)
适用行业
- 运输
适用功能
- 物流运输
- 质量保证
用例
- 最后一英里交付
- 视觉质量检测
服务
- 测试与认证
挑战
英国领先的全球服务提供商为大型企业提供 24/7 全天候托管网络基础设施和服务。随着时间的推移，多次收购、技术中断以及具有不同架构的多供应商生态系统已经增加了客户的网络复杂性。他们还缺乏对其网络服务运营的足够了解。潮水似乎太猛了，无法躲避。他们如何在所有挑战中以质量和速度满足大量新服务请求？
由于过时和孤立的网络技术、工具和流程，客户的交付和运营太慢了。他们通过由具有不同架构和项目特定定制的多个供应商运行的离散项目来构建他们的网络。
此外，在为企业客户实施和配置网络服务时过度依赖手动工作正在耗费他们的时间和金钱。这种情况导致服务交付延迟、网络问题频繁和恢复时间过长。
客户
英国领先的全球服务提供商
解决方案
Prodapt 凭借其在网络技术创新和运营方面经验丰富的专家团队，制定了可持续的数字化转型战略。我们的端到端战略方法包括敏捷的 NetDevOps 模型、服务现代化和数字自动化工作流程。
我们采用 NetDevOps 方法来处理标准和复杂的服务请求。我们的标准服务目录实现了标准化的服务设计和实施，加快了交付速度，提高了服务质量和客户体验。
为了加快数字化转型，我们使用了 Netbots、NeSO（网络服务编排）和 NeSA（网络服务保障）框架等本土网络解决方案。
我们引入了自动化工作流程来加速网络服务激活。我们的 AI/ML 驱动的网络和服务性能实时仪表板、趋势分析和异常检测确保了网络质量。
相关案例.
Case Study
Airport SCADA Systems Improve Service Levels
Modern airports are one of the busiest environments on Earth and rely on process automation equipment to ensure service operators achieve their KPIs. Increasingly airport SCADA systems are being used to control all aspects of the operation and associated facilities. This is because unplanned system downtime can cost dearly, both in terms of reduced revenues and the associated loss of customer satisfaction due to inevitable travel inconvenience and disruption.
Case Study
IoT-based Fleet Intelligence Innovation
Speed to market is precious for DRVR, a rapidly growing start-up company. With a business model dependent on reliable mobile data, managers were spending their lives trying to negotiate data roaming deals with mobile network operators in different countries. And, even then, service quality was a constant concern.
Case Study
Digitize Railway with Deutsche Bahn
To reduce maintenance costs and delay-causing failures for Deutsche Bahn. They need manual measurements by a position measurement system based on custom-made MEMS sensor clusters, which allow autonomous and continuous monitoring with wireless data transmission and long battery. They were looking for data pre-processing solution in the sensor and machine learning algorithms in the cloud so as to detect critical wear.
Case Study
Cold Chain Transportation and Refrigerated Fleet Management System
1) Create a digital connected transportation solution to retrofit cold chain trailers with real-time tracking and controls. 2) Prevent multi-million dollar losses due to theft or spoilage. 3) Deliver a digital chain-of-custody solution for door to door load monitoring and security. 4) Provide a trusted multi-fleet solution in a single application with granular data and access controls.
Case Study
Vehicle Fleet Analytics
Organizations frequently implement a maintenance strategy for their fleets of vehicles using a combination of time and usage based maintenance schedules. While effective as a whole, time and usage based schedules do not take into account driving patterns, environmental factors, and sensors currently deployed within the vehicle measuring crank voltage, ignition voltage, and acceleration, all of which have a significant influence on the overall health of the vehicle.In a typical fleet, a large percentage of road calls are related to electrical failure, with battery failure being a common cause. Battery failures result in unmet service agreement levels and costly re-adjustment of scheduled to provide replacement vehicles. To reduce the impact of unplanned maintenance, the transportation logistics company was interested in a trial of C3 Vehicle Fleet Analytics.
Case Study
3M Gains Real-Time Insight with Cloud Solution
The company has a long track record of innovative technology solutions. For example, 3M helps its customers optimize parking operations by automating fee collection and other processes. To improve support for this rapidly expanding segment, 3M needed to automate its own data collection and reporting. The company had recently purchased the assets of parking, tolling, and automatic license plate reader businesses, and required better insight into these acquisitions. Chad Reed, Global Business Manager for 3M Parking Systems, says, “With thousands of installations across the world, we couldn’t keep track of our software and hardware deployments, which made it difficult to understand our market penetration.” 3M wanted a tracking application that sales staff could use to get real-time information about the type and location of 3M products in parking lots and garages. So that it could be used on-site with potential customers, the solution would have to provide access to data anytime, anywhere, and from an array of mobile devices. Jason Fox, Mobile Application Architect at 3M, upped the ante by volunteering to deliver the new app in one weekend. For Fox and his team, these requirements meant turning to the cloud instead of an on-premises datacenter. “My first thought was to go directly to the cloud because we needed to provide access not only to our salespeople, but to resellers who didn’t have access to our internal network,” says Fox. “The cloud just seemed like a logical choice.”
