Digital Transformation: Fast, Flexible and Traceable

技术

平台即服务 (PaaS) - 连接平台
平台即服务 (PaaS) - 数据管理平台
平台即服务 (PaaS) - 设备管理平台

适用行业

电信

适用功能

采购
销售与市场营销

用例

过程控制与优化
供应链可见性(SCV)
预测性维护

服务

云规划/设计/实施服务
软件设计与工程服务

挑战

Swisscom, a leading telecommunications and IT company in Switzerland, faced several challenges. The industry-wide move to digitalization, a rapidly expanding B2B market, and growing demand for increased system flexibility were among the key issues. The old way of managing transactions, which involved manual input and piles of paper, was inefficient and costly. The company needed a solution that would not compromise data security while improving speed and efficiency. Swisscom also wanted to reduce the number of steps in some processes by half to cut costs and improve turnaround time and quality.

关于客户

Swisscom (Switzerland) Ltd. is a leading telecommunications and IT company in Switzerland. It is part of a larger firm that employs 21,000 people from 88 countries. Swisscom's Enterprise Customers Division, which has 16 locations throughout the country, advises over 6,000 major clients. Conextrade, a unit of this division, operates the top B2B telecommunications platform in Switzerland. As the B2B communications market has expanded in recent years, Swisscom has faced increasing demands for maximum flexibility coupled with fast, reliable, and secure information processing.

解决方案

Swisscom turned to Software AG's Digital Business Platform to digitalize their processes. The platform, powered by webMethods, focused on eliminating wasteful manual input, which allowed Swisscom to cut the number of steps in some processes in half. This reduced costs while improving turnaround time and quality. The platform also helped Swisscom go paperless, reducing long-term costs for their customers by up to 50%. The platform's integration tools streamlined the process of working with formats like EDI, XML, and flat files. Swisscom was able to integrate the heterogeneous IT systems of their B2B communications’ customers quickly and inexpensively. The platform also enabled Swisscom to offer their Conextrade portal as a Software as a Service in multiple languages, making it easy to connect existing merchandising and financial systems with Conextrade’s powerful electronic invoicing and order management features.

运营影响