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Digital Transformation of Alpha Travel: A Global Leap with IoT
技术
- 平台即服务 (PaaS) - 应用开发平台
- 机器人 - 协作机器人
适用行业
- 金融与保险
- 运输
适用功能
- 物流运输
- 维护
用例
- 库存管理
- 时间敏感网络
服务
- 云规划/设计/实施服务
- 系统集成
挑战
Alpha Travel 是一家总部位于法罗群岛的旅行社,正在寻求在全球范围内扩展其业务。该公司以其个性化客户服务而闻名,主要通过安排船员换班为航运公司提供服务。然而,首席执行官 Tommy Næs Djurhuus 希望将业务提升到一个新的水平。我们面临的挑战是找到一种解决方案来减少管理任务,使团队能够更多地关注客户。该解决方案还需要提供全球增长所需的灵活性和可扩展性。现有的本地 IT 基础设施不足以满足这些需求,该公司正在寻找更高效、更有效的解决方案。
关于客户
Alpha Travel 是一家雄心勃勃的全球旅行社,总部位于法罗群岛。该公司由 Tommy Næs Djurhuus 于 2005 年创立,在个性化客户服务方面享有盛誉。其大多数客户是航运公司,他们雇用 Alpha Travel 来安排船员换班。该公司以其对客户服务的承诺和在全球范围内扩展业务的雄心而闻名。尽管总部设在一个孤立的小国家,Alpha Travel 已经证明在世界各地开展业务是可能的。该公司将大幅增长,并计划在多个国家发展业务。
解决方案
Alpha Travel 选择了 Microsoft 业务解决方案和 Microsoft 合作伙伴 TravelOperations 提供的旅游行业特定软件解决方案的组合。 TravelOperations 开发了一款基于 Dynamics 365 Business Central 的一体化差旅管理解决方案,并添加了特定于差旅的功能。在过去的一年里,TravelOperations 用微软的集成三云解决方案取代了 Alpha Travel 现有的本地 IT。该解决方案结合了 Dynamics 365 Business Central 的智能、Azure 平台的灵活性和可扩展性以及 Microsoft Teams 的协作能力。新系统实现了 Alpha Travel 运营的自动化和结构化,为数据访问、商业智能和报告自动化提供了单一平台。这减少了人工错误,并使团队能够专注于销售和客户服务。
运营影响
数量效益
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