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Digital Transformation of Healthwave's Pharmacy Home Delivery Service
技术
- 应用基础设施与中间件 - 数据库管理和存储
- 基础设施即服务 (IaaS) - 云数据库
适用行业
- 玻璃
- 运输
适用功能
- 物流运输
- 采购
用例
- 最后一英里交付
- 时间敏感网络
服务
- 系统集成
挑战
Healthwave 是爱尔兰第一家数字药房,其处方药送货上门服务面临着重大挑战。整个交付过程都是使用纸张来规划的,交付详细信息从订单管理系统导出到 Excel 电子表格上,打印出来并在剪贴板上提供给司机。由于存储和搜索这些记录的困难,该系统从长远来看是不可持续的。此外,无法记录退回药房的未交付订单物品。现有的药房软件系统没有内置送货功能,只有配药和销售功能。此外,Healthwave 并未预先规划其送货路线,司机使用谷歌地图根据当前位置选择下一次送货。这导致路线效率低下并浪费时间。
关于客户
Healthwave 是爱尔兰第一家数字药房,总部位于都柏林。他们提供全国范围内的处方配送服务,通过允许客户在线注册、给药剂师发短信以及每月将药物装在个性化的 PillPods 中直接送货上门,改变了爱尔兰的制药行业。他们的服务可以在任何地方使用,并且比普通药房更容易使用且更便宜。 Healthwave 可以根据地点提供次日甚至当日送达服务,取得了令人难以置信的成功和创新。
解决方案
为了应对这些挑战,Healthwave 实施了 SmartRoutes 路线规划和路线优化软件。该软件考虑了道路尺寸和车辆限制等变量,每天自动创建和优化送货路线。这节省了送货司机的时间并提高了效率。 Healthwave 还实施了车队跟踪软件,使客户服务团队能够通过实时跟踪门户访问实时信息。这改善了对交货日的监督,并使客户能够收到最新的信息。为了获取递送证明 (POD),该团队使用 SmartRoutes 通过司机应用程序获取收件人的电子签名。该数字跟踪可用于后续审计或报告。云托管解决方案还允许任何具有这些权限的员工存储、搜索、访问和打印 POD。送货司机应用程序改善了内部沟通,并允许司机直接联系客户。
运营影响
数量效益
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