Freshworks > 实例探究 > Dineout 通过 Freshworks 客户服务为 4000 万食客带来欢乐

Dineout Enhances Customer Service Experience with Freshworks

技术

适用功能

挑战

Dineout 是一家餐厅技术平台，最初是在共享收件箱上进行手动客户服务操作。随着组织的发展，他们需要更系统的解决方案来与客户有效互动。

关于客户

Dineout 是一个餐饮科技平台，拥有超过 4000 万印度食客。他们帮助客户发现、预订 20 个城市的 60,000 多家餐厅并获得优惠，每年为他们节省高达 1 亿美元的餐厅账单。

解决方案

Dineout 使用 Freshdesk 和 Freshchat 实施了 Freshworks 客户服务平台。他们对查询进行分类，研究常见趋势，并将帮助台和 CRM 集成起来，以提供个性化且信息灵通的客户对话。

运营影响

The adoption of the Freshworks platform has significantly improved Dineout's customer service operations. The use of tags and labels to categorize queries has allowed the team to identify common trends and make long-term improvements to the overall customer experience. The live chat feature has been a hit with customers, providing quick and efficient resolutions. The integration of the helpdesk and CRM has also enabled agents to have a complete context of the customer, leading to more personal and well-informed conversations. This has helped Dineout to keep customer satisfaction high and maintain its competitive edge in the marketplace.

数量效益

Dineout now handles over 350 customer queries a day, a number that doubles during weekends or offer periods.
The integration of Freshworks has enabled quick resolution of customer queries, often within minutes.
By leveraging AWS, Freshworks can focus its resources on product development, utilizing reliable cloud infrastructure.

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