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Freshworks > 实例探究 > Doctaly 通过 Freshchat 集成彻底改变了远程咨询
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Doctaly's Use of Freshchat to Streamline COVID-19 Consultations

技术
  • 应用基础设施与中间件 - 数据交换与集成
  • 平台即服务 (PaaS) - 应用开发平台
适用行业
  • 教育
  • 医疗保健和医院
适用功能
  • 质量保证
用例
  • 远程病人监护
  • 时间敏感网络
服务
  • 系统集成
  • 测试与认证
挑战
由于应用程序疲劳,患者采用率较低,最大限度地提高医护人员的效率,减少对人工代理的依赖
关于客户
Doctaly 是一种创新的健康科技解决方案,提供远程患者监控 (RPM),帮助患者在家中获得优质的医疗护理。他们使用 Freshchat 实现与患者的远程会诊并提高医护人员的效率。
解决方案
与 WhatsApp 集成以提高易用性、智能升级和分配规则、聊天机器人以收集患者信息
运营影响
  • The use of Freshchat in Doctaly Assist has been overwhelmingly positive. Patients found the service reassuring, knowing that a doctor was checking on them every day. The system also provided doctors with a degree of flexibility, allowing them to work at home, out of office hours, and fit it in around other commitments. This different approach to consulting was so popular among healthcare professionals that Doctaly was oversubscribed, with clinicians volunteering to do more sessions. The system has been instrumental in optimizing the use of NHS resources at the height of the COVID-19 pandemic, preventing countless unnecessary ambulance calls and trips to A&E, while ensuring that high-risk patients get to hospital quicker than they otherwise might have.

数量效益
  • Completed over 15,000 assessments

  • 90% patient engagement

  • Reduced consultation time from 25 minutes to 4 minutes

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