下载PDF
DriveNow Enhances Car Reservation Experience with Twilio
技术
- 传感器 - 自动驾驶传感器
- 传感器 - 全球定位系统
适用行业
- 汽车
- 城市与自治市
适用功能
- 采购
用例
- 智能停车
- 车辆到基础设施 (V2I)
挑战
DriveNow 是 BMW 和 Sixt 的合资企业，在欧洲和北美多个城市提供汽车共享服务。该公司在确保为客户提供快速可靠的汽车租赁注册和预订流程方面面临着重大挑战。该过程涉及在两个关键阶段发送短信通知——用户注册和汽车预订。然而，DriveNow 遇到了这些短信通知的可靠性问题。许多客户报告说，短信要么延迟，要么根本无法到达。这导致 DriveNow 呼叫中心的电话数量增加，导致客户沮丧并增加运营成本。此外，由于 DriveNow 计划扩展其服务，因此需要一种能够适应不同城市和地区的解决方案。
关于客户
DriveNow 是一项汽车共享服务，在欧洲和北美的多个城市运营。该公司是德国汽车巨头宝马和全球最大的汽车租赁公司之一 Sixt 的合资企业。 DriveNow 的车队包括一系列高端车辆，从 BMW 1 系列到 MINI 敞篷车。该服务允许司机预订附近的汽车，取车，然后将其停放在指定区域内的任何地方，客户按每次行程的分钟付费。 DriveNow 旨在为其客户提供快速、可靠的汽车租赁注册和预订流程。
解决方案
DriveNow 求助于 Twilio 来简化其用户注册和预订流程。 Twilio 的可编程 SMS 服务用于在注册时向用户发送确认 PIN，并在预订汽车时向用户发送有关汽车型号、颜色和位置的重要信息。选择 Twilio 的解决方案是因为其可靠性和即时性，因为短信通知被认为是在网络覆盖范围不同的城市中联系客户的最有效方式。此外，Twilio 能够通过 API 调用提供德国本地号码，从而使 DriveNow 能够创建一致的 SMS 配置文件，无论位置如何。随着 DriveNow 将其服务扩展到德国其他城市以及旧金山和维也纳，并计划进一步扩展到北美和欧洲，此功能尤其有用。
运营影响
数量效益
相关案例.
Case Study
Turning A Stadium Into A Smart Building
Honeywell created what it called the “intelligent system” for the National Stadium in Beijing, China, turning the venue for the opening and closing events at the 2008 Summer Olympics into a “smart building.” Designed by highly controversial artist Ai Weiwei, the “Bird’s Nest” remains one of the most impressive feats of stadium architecture in the world. The 250,000 square meter structure housed more than 100,000 athletes and spectators at a time. To accommodate such capacity, China turned to Honeywell’s EBI Integrated Building Management System to create an integrated “intelligent system” for improved building security, safety and energy efficiency.
.png)
Case Study
Smart Street Light Network (Copenhagen)
Key stakeholders are taking a comprehensive approach to rethinking smart city innovation. City leaders have collaborated through partnerships involving government, research institutions and solution providers. The Copenhagen Solutions Lab is one of the leading organizations at the forefront of this movement. By bringing together manufacturers with municipal buyers, the Copenhagen Solutions Lab has catalyzed the development and deployment of next-generation smart city innovations. Copenhagen is leveraging this unique approach to accelerate the implementation of smart city solutions. One of the primary focus areas is LED street lighting.
Case Study
Integral Plant Maintenance
Mercedes-Benz and his partner GAZ chose Siemens to be its maintenance partner at a new engine plant in Yaroslavl, Russia. The new plant offers a capacity to manufacture diesel engines for the Russian market, for locally produced Sprinter Classic. In addition to engines for the local market, the Yaroslavl plant will also produce spare parts. Mercedes-Benz Russia and his partner needed a service partner in order to ensure the operation of these lines in a maintenance partnership arrangement. The challenges included coordinating the entire maintenance management operation, in particular inspections, corrective and predictive maintenance activities, and the optimizing spare parts management. Siemens developed a customized maintenance solution that includes all electronic and mechanical maintenance activities (Integral Plant Maintenance).
Case Study
Buoy Status Monitoring with LoRa
The Netherlands are well-known for their inland waterways, canals, sluices and of course port activities. The Dutch Ministry of Infrastructure indicates that there are thousands of buoys and fixed items in and near water environments that would profit from IoT monitoring. One of the problems with buoys for example, is that they get hit by ships and the anchor cable breaks. Without connectivity, it takes quite some time to find out that something has happened with that buoy. Not to mention the costs of renting a boat to go to the buoy to fix it. Another important issue, is that there is no real-time monitoring of the buoys at this moment. Only by physically visiting the object on the water, one gains insight in its status.
