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Empowering Billings City with Digital Transformation: A Case Study
技术
- 网络与连接 - NFC
- 平台即服务 (PaaS) - 应用开发平台
适用行业
- 电网
- 公用事业
适用功能
- 销售与市场营销
用例
- 人员跟踪与监控
- 智慧城市运营
挑战
多年来，客户的期望不断发展，作为一家进步的公用事业公司，Billings 决心跟上步伐并向社区提供高质量的客户体验。作为这种奉献精神的一部分，比林斯首次尝试在线支付平台。尽管此解决方案选中了该框，但其功能受到严重限制。不仅平台内显示的信息仅集中在账单上，而且在线账单支付的选项也很低，最重要的是，该平台使用起来很麻烦且具有挑战性。
比林斯在为广泛的客户提供服务方面并不是独一无二的：有些人更精通数字或技术，而另一些人则期望更传统的解决方案。不幸的是，所有客户都对现有体验感到不满。客户需要一种简单的方法来在线支付水电费，就像他们多年来一直在为电话、有线电视和其他服务支付账单一样。鉴于呼入客户电话和问题的首要驱动因素仍然围绕账单和支付问题，Billings 需要一个具有自助服务解决方案的平台，以帮助在线解决这些常见的客户问题。
客户
比林斯市
关于客户
蒙大拿州比林斯市是蒙大拿州最大的城市。比林斯为其 110,000 人口提供可靠和安全的配水、废水收集和处理以及垃圾收集。比林斯位于黄石河肥沃的山谷中，四周环绕着风景秀丽的山脉。 Billings 与 VertexOne WaterSmart™ 和 Invoice Cloud 合作，以实现无缝的客户体验并显着提高运营效率。
解决方案
VertexOne WaterSmart™ 的客户参与和数据分析平台为比林斯提供了强大的解决方案。客户自助服务门户可通过移动和 Web 应用程序界面提供给所有客户，为客户提供一个查看消费、检查和解决泄漏、接收目标消息以及分析其当前和历史账单的单一位置。
与 Invoice Cloud 一起，Billings 能够推进解决方案并为社区提供强大且易于使用的支付解决方案，通过将其与可操作的使用数据洞察力相结合，进一步增强计费信息
运营影响
数量效益
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