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Empowering Employees through Accessible Knowledgebase: A Case Study on Tameer Inc. and SweetProcess
适用行业
- 教育
- 运输
适用功能
- 物流运输
- 维护
用例
- 最后一英里交付
- 时间敏感网络
服务
- 系统集成
- 培训
挑战
Tameer Inc. 是一家位于纽约市的机械建筑公司,在管理其内部知识库方面面临着重大挑战。该公司首席执行官比拉尔·法鲁克(Bilal Farooq)不断受到员工与工作相关问题的轰炸,这不仅耗费时间,而且扰乱了他的主要职责。这种情况变得难以为继,首席执行官必须在执行职责和充当公司知识库之间兼顾。尽管尝试在手册中手动记录流程,但该公司无法有效地将信息传播给员工,因此很难让他们跟上进度。
关于客户
Tameer Inc. 是一家家族式机械制造公司,专门从事暖通空调、工业和商业制冷、控制、施工图、消防和维护协议。该公司成立于 2010 年,总部位于纽约市,在美国各地提供服务,包括整个纽约州和新泽西州。 Tameer Inc. 以其对卓越客户服务、客户安全、高品质和及时交货的承诺而自豪。公司拥有一支具有丰富行业经验的专业团队,在交付过程中优先考虑质量,以确保客户满意。
解决方案
Tameer Inc. 的挑战的解决方案是以 SweetProcess 的形式出现,该软件旨在以全面且易于访问的方式记录业务流程。该软件是由一位顾问介绍给 Bilal 的,其易用性和灵活性使其成为该公司的理想选择。 Bilal 没有遵循逐步记录业务流程的标准方法,而是采用了一种独特的方法。他会等到员工提出有关工作的问题,然后将问题及其答案输入系统。这种方法不仅使文档流程更易于管理,而且还确保知识库适合员工的需求。此外,SweetProcess 还被集成到公司的入职和培训流程中,为新员工提供了易于访问的工作信息来源。
运营影响
数量效益
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