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Text > 实例探究 > LiveChat 如何改变 Sensorem 的销售和支持

Enhancing Customer Satisfaction and Sales with LiveChat: A Case Study on Sensorem

技术

网络与连接 - 5G

适用行业

国家安全与国防
电信

适用功能

采购
销售与市场营销

用例

租赁金融自动化
智能合约

服务

测试与认证

挑战

太多的销售机会被遗漏了

关于客户

Sensorem 是一家位于斯德哥尔摩的科技初创公司，开发了一种可在任何地方使用并增加用户自由度的安全警报器。 Sensorem 的服务为数百万想要在私人住宅中安全、独立生活的老年人带来了真正的改变。

解决方案

支持质量使天平向 LiveChat 倾斜

运营影响

The implementation of LiveChat on Sensorem's website resulted in a significant improvement in customer engagement and satisfaction. The greeting feature allowed Sensorem to better engage with their target customers, answer their questions in real time, and even trigger targeted messages based on predefined rules. This led to an increase in conversions and sales. The mobile app feature of LiveChat also enabled Sensorem's team to chat with customers on the go, providing a more flexible and efficient customer support system. The presence of LiveChat on Sensorem’s website proved to be a win-win situation for both the customers and the company.

数量效益

Sensorem doubled their sales after installing LiveChat.
The company achieved a 4.6 out of 5 rating on TrustPilot, attributed to LiveChat.
Increased customer satisfaction led to an extension in the average contract length.

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