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European Insurer Removes Network Blind Spots to Ease Network Upgrade with NETSCOUT
技术
- 分析与建模 - 实时分析
- 网络与连接 - 网络管理和分析软件
适用功能
- 商业运营
用例
- 实时定位系统 (RTLS)
- 远程资产管理
服务
- 系统集成
- 测试与认证
挑战
这家欧洲保险公司正在计划进行网络迁移，这突显了网络性能问题和盲点。随着保险客户越来越多地采用移动和网络平台，IT 团队对实时监控的需求也在增加。该公司的 IT 团队正在管理一个多层网络环境，用于向在地区办事处工作的代理代表以及公司级用户提供业务服务。他们担心他们长期使用的第三方技术是否能够支持公司的数字化转型。他们还担心潜在的网络监控工具限制会如何影响网络升级的成功，而网络升级旨在提供更高的性能，以支持更多的公司应用程序、设备、用户和客户。
关于客户
客户是一家欧洲保险和金融服务公司，历史可追溯到 100 多年前。该公司拥有超过 400 万个人和商业客户，他们利用房屋、健康、人寿和商业保险计划以及养老金方案。该公司继续延续其个性化服务的传统，利用数百家区域代理机构和 4,000 多名保险和金融服务专家提供本地代表服务。在注意保持高接触个性化客户服务的同时，他们致力于数字化转型，以提高公司的业务效率，广泛采用移动索赔和基于 Web 的应用程序。
解决方案
该公司通过迁移到 NETSCOUT 的智能可视性解决方案来获得对网络、应用程序和业务服务性能的更深入了解，同时改善用户体验，从而确保网络升级成功并消除盲点。IT 团队通过在升级后的数据中心环境中部署 NETSCOUT 认证的 InfiniStreamNG (ISNG) 软件设备技术来获得必要的可视性。该公司正在使用 nGeniusONE 主动监控基于 Web 的业务服务性能、服务推动器、网络性能和负载平衡器性能。作为网络升级规划的一部分，IT 还将 nGeniusONE 用于网络清理活动，旨在识别可能影响未来向客户和用户提供服务的问题。
运营影响
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