Ewals Cargo Care: Enhancing Logistics Services through Real-Time Visibility

技术

分析与建模 - 实时分析
传感器 - 全球定位系统

适用行业

汽车
消费品

适用功能

物流运输
销售与市场营销

用例

供应链可见性(SCV)
交通模拟

服务

系统集成

挑战

Ewals Cargo Care 是一家提供全方位服务的物流公司，在保持货运实时可见性方面面临着挑战。该公司每天处理来自 14 个国家 30 个办事处的约 2,750 批货物，一直在努力应对延误、港口拥堵和疫情的影响。尽管为自己的卡车车队配备了 GPS，但由于分包商使用不同的车载远程信息处理系统，该公司无法维护一个集中平台来汇总所有道路能见度数据。缺乏中央平台导致可见性差距以及有关装载、交付、延误和停留时间的信息不准确。该公司认识到需要实时货运跟踪功能，以满足日益增加的竞争压力和不断变化的客户服务水平期望。

关于客户

Ewals Cargo Care 是一家家族式全方位服务物流公司，以其智能系统、持续创新以及汽车、化学品、消费品、制造和包装行业等领域的广泛服务而闻名。该公司是产能、可靠性、灵活性和本地专业知识的代名词，每天处理来自 14 个国家/地区 30 个办事处的约 2,750 批货物。除了自己的卡车和拖车车队外，Ewals 还与数百家合作伙伴合作，为所有形式的多式联运提供最大的灵活性和服务。

解决方案

Ewals Cargo Care 与 Shippeo 合作实施实时和预测性可视化系统。该系统输入 Ewals 的系统，通过他们自己的控制塔门户和 EDI 连接增强客户体验。跟踪和追踪软件使 Ewals 能够从单一门户实时准确地跟踪货物，并将其集成到他们的计划系统中，无论使用何种方式。 Shippeo 的平台是一个自学习系统，它会考虑历史信息，分析其中的常数和变化，以使路线上的预计到达时间更加准确。该平台还允许 Ewals 共享位置信息，使他们能够管理下班卡车并轻松找到下班拖车。

运营影响

The implementation of Shippeo’s platform has significantly improved Ewals' operational efficiency. The company can now offer a complete transport solution, including real-time visibility of transport, which has led to increased sales. The platform has also improved the end-customer experience by enabling Ewals to proactively inform customers of delays on their shipments. Furthermore, the company has been able to improve their ability to monitor carrier performance, using real-time insights on delays and dwell-times to better understand and enhance their operations. The platform's self-learning system has also made the ETA on routes more accurate, contributing to improved predictability and transparency in their services.

数量效益

Increased sales by offering a complete transport solution, including real-time visibility of transport
Improved end-customer experience by proactively informing them of delays on their shipments
Enhanced ability to monitor carrier performance, using real-time insights on delays and dwell-times