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Fortune 200 IT Services Company Boosts Customer Engagement with Real-Time Matching of Capabilities to Client Needs
技术
- 应用基础设施与中间件 - 区块链
- 应用基础设施与中间件 - 数据可视化
适用行业
- 电网
- 运输
适用功能
- 物流运输
- 销售与市场营销
用例
- 实时定位系统 (RTLS)
- 虚拟现实
挑战
他们对之前交付的内容的可见性有限，他们需要做的不仅仅是在数据库中列出所有内容。希望能够将能力映射和匹配到他们从客户那里听到的内容，以及他们在战略文件和公司报告中所说的内容，以提出理想的建议并创建最有效的转型路线图——并在现实中做到这一点——时间，在客户会议上。
客户
未披露
关于客户
财富 200 强 IT 服务公司以通过数字化转型为客户提供切实、可衡量的影响而自豪。这个拥有 130,000 名员工的组织跨越 80 个国家和所有垂直市场，其根源在于 IT 外包，但如今提供完整的技术驱动型业务解决方案。
解决方案
一篇技术论文让他们相信，Neo4j 在图形技术、可扩展性和容量方面的特殊表现将非常适合实时交叉分析和匹配 IT 公司的凭据与新客户的需求。同时，深入研究现有解决方案、确定新项目构建块的能力将有助于加快交付速度。
在研究了替代方案（包括在传统关系数据库之上创建数据可视化）之后，财富 200 强 IT 服务公司说服金融利益相关者相信只有 Neo4j 具有表示他们想要建模的数百万数据关系的能力、容量和规模并交叉分析。
运营影响
数量效益
相关案例.
Case Study
Airport SCADA Systems Improve Service Levels
Modern airports are one of the busiest environments on Earth and rely on process automation equipment to ensure service operators achieve their KPIs. Increasingly airport SCADA systems are being used to control all aspects of the operation and associated facilities. This is because unplanned system downtime can cost dearly, both in terms of reduced revenues and the associated loss of customer satisfaction due to inevitable travel inconvenience and disruption.
Case Study
IoT-based Fleet Intelligence Innovation
Speed to market is precious for DRVR, a rapidly growing start-up company. With a business model dependent on reliable mobile data, managers were spending their lives trying to negotiate data roaming deals with mobile network operators in different countries. And, even then, service quality was a constant concern.
Case Study
Digitize Railway with Deutsche Bahn
To reduce maintenance costs and delay-causing failures for Deutsche Bahn. They need manual measurements by a position measurement system based on custom-made MEMS sensor clusters, which allow autonomous and continuous monitoring with wireless data transmission and long battery. They were looking for data pre-processing solution in the sensor and machine learning algorithms in the cloud so as to detect critical wear.
Case Study
Cold Chain Transportation and Refrigerated Fleet Management System
1) Create a digital connected transportation solution to retrofit cold chain trailers with real-time tracking and controls. 2) Prevent multi-million dollar losses due to theft or spoilage. 3) Deliver a digital chain-of-custody solution for door to door load monitoring and security. 4) Provide a trusted multi-fleet solution in a single application with granular data and access controls.
Case Study
Vehicle Fleet Analytics
Organizations frequently implement a maintenance strategy for their fleets of vehicles using a combination of time and usage based maintenance schedules. While effective as a whole, time and usage based schedules do not take into account driving patterns, environmental factors, and sensors currently deployed within the vehicle measuring crank voltage, ignition voltage, and acceleration, all of which have a significant influence on the overall health of the vehicle.In a typical fleet, a large percentage of road calls are related to electrical failure, with battery failure being a common cause. Battery failures result in unmet service agreement levels and costly re-adjustment of scheduled to provide replacement vehicles. To reduce the impact of unplanned maintenance, the transportation logistics company was interested in a trial of C3 Vehicle Fleet Analytics.
Case Study
3M Gains Real-Time Insight with Cloud Solution
The company has a long track record of innovative technology solutions. For example, 3M helps its customers optimize parking operations by automating fee collection and other processes. To improve support for this rapidly expanding segment, 3M needed to automate its own data collection and reporting. The company had recently purchased the assets of parking, tolling, and automatic license plate reader businesses, and required better insight into these acquisitions. Chad Reed, Global Business Manager for 3M Parking Systems, says, “With thousands of installations across the world, we couldn’t keep track of our software and hardware deployments, which made it difficult to understand our market penetration.” 3M wanted a tracking application that sales staff could use to get real-time information about the type and location of 3M products in parking lots and garages. So that it could be used on-site with potential customers, the solution would have to provide access to data anytime, anywhere, and from an array of mobile devices. Jason Fox, Mobile Application Architect at 3M, upped the ante by volunteering to deliver the new app in one weekend. For Fox and his team, these requirements meant turning to the cloud instead of an on-premises datacenter. “My first thought was to go directly to the cloud because we needed to provide access not only to our salespeople, but to resellers who didn’t have access to our internal network,” says Fox. “The cloud just seemed like a logical choice.”
