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Freshworks' Omnichannel Engagement Solution Transforms Collinson's Customer Service
技术
- 网络与连接 - 5G
- 平台即服务 (PaaS) - 应用开发平台
适用行业
- 医疗保健和医院
- 电信
适用功能
- 质量保证
- 销售与市场营销
用例
- 实验自动化
- 时间敏感网络
服务
- 系统集成
- 培训
挑战
数字时代的客户服务围绕多种沟通渠道,也称为全渠道客户服务。无论是通过电子邮件、电话还是社交媒体,86% 的消费者希望品牌通过他们喜欢的渠道与他们沟通。全渠道客户服务可帮助企业获得 360 度客户视角,主动了解他们的需求并提供更有意义的体验。
关于客户
Collinson 是客户利益和忠诚度方面的全球领导者。提供卓越的旅行、援助和保险产品,使价值主张与众不同,并提供忠诚度解决方案,赢得更深入、更有价值的客户关系。
解决方案
Freshdesk 由 Freshworks 设计,是一种基于云的全渠道互动解决方案,可帮助客服人员通过劳动力自动化快速解决客户询问。 Freshdesk 仪表板通过一个统一的界面提供跨多个渠道的可见性,例如聊天、电子邮件和语音。 Freshworks 使用 Amazon Web Services (AWS) 来运行 Freshdesk 及其其他软件解决方案。
运营影响
数量效益
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