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Vonage > 实例探究 > Garmin Israel 通过 Vonage AI 增强客户体验
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Garmin Israel Enhances Customer Experience with Vonage AI

技术
  • 基础设施即服务 (IaaS) - 虚拟私有云
  • 可穿戴设备 - 虚拟现实(VR)眼镜/耳机/控制器
适用行业
  • 医疗保健和医院
用例
  • 语音识别
  • 时间敏感网络
挑战
部署虚拟助理以实现 Ronlight 联络中心的自动化并帮助扩展其客户体验
关于客户
Ronlight 是 Garmin 产品在以色列的官方经销商,专注于提供卓越的客户服务并提升客户体验
解决方案
沃尼奇人工智能
运营影响
  • The deployment of Vonage AI has significantly improved Ronlight's customer service operations. The company is now able to support a huge number of calls coming in at the same time, 24/7, with no waiting time for customers. This has resulted in quick resolutions to customer issues and positive feedback from customers. The transition to Vonage AI also allowed Ronlight to easily manage their operations from home during the COVID-19 pandemic. The company has praised the high level of support received from Vonage, stating that Vonage support is extremely flexible and responsive, enabling them to easily adjust to ongoing changes in their dynamic business.
数量效益
  • Ronlight was able to implement automations to answer around 60% of caller inquiries within the first 3-5 months of deploying Vonage AI.
  • On average, Ron successfully answers more than 70% of the calls without any human assistance.
  • The average duration of calls was reduced from around 3 minutes to less than 1:30 minutes without any waiting time.

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