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Global Car Rental Company Assures Performance of Leading Digital Service Platform with NETSCOUT
技术
- 分析与建模 - 实时分析
- 应用基础设施与中间件 - 数据交换与集成
适用行业
- 汽车
- 运输
适用功能
- 商业运营
- 销售与市场营销
用例
- 实时定位系统 (RTLS)
- 根因分析与诊断
服务
- 系统集成
- 测试与认证
挑战
这家汽车租赁公司的收入主要来自网络预订和销售，这些收入来自与第三方旅游和休闲网站的合作，这些网站为零售客户提供价格、可用性和预订信息。IT 面临的挑战是，如果第三方旅游和休闲网站在 1.5 秒内没有收到报价，公司将失去竞标客户业务的能力 - 从而失去预订和收入。应用程序环境非常复杂，需要多个系统才能有效工作。例如，为了响应客户查询并提供准确的定价信息，Web 应用程序会执行多个数据库查找来搜索库存并根据可用性确定正确的定价。不幸的是，交易处理时间太长了。更复杂的是，在 IT 从物理服务器迁移到虚拟环境后，应用程序性能下降了。网络运营团队无法快速确定中断的根本原因，因此很难解决。由于合作伙伴支持不佳、客户体验不佳以及最终导致收入损失，响应时间的下降对公司的利润产生了非常实际的影响。
关于客户
这家国际知名的汽车租赁公司是旅游和交通行业的标志。作为业内最大的供应商之一，该公司在近 100 个国家/地区设有数千个办事处，并通过无数第三方旅游和休闲网站在线提供服务，为旅行者提供至关重要的汽车租赁服务。该公司的网络服务依靠其网络和应用程序为全球客户提供可用性和定价。
解决方案
IT 部门求助于 NETSCOUT 来帮助发现网络延迟的根源。借助具有自适应服务智能™ (ASI) 技术的 nGeniusONE 服务保证平台，结合 InfiniStream 设备，可以对整个服务交付路径进行分析。此外，他们还设计了 nGenius 数据包流交换机，以便从环境中的战略点向 InfiniStream 设备和其他工具（从前端服务器和负载平衡器到后端数据库服务器）提供网络流量可见性。这使 IT 部门能够快速查明性能问题的根本原因。利用 nGeniusONE 分析技术提供的情报，IT 部门能够确定负载平衡器是导致延迟增加的原因。进一步调查显示，负载平衡器速度缓慢是由于最近的补丁造成的。此外，虚拟服务器环境被发现是导致延迟增加的原因，导致应用程序超时并放弃交易。nGeniusONE 平台发现了仅寻找服务器可用性的合成交易遗漏的问题。nGeniusONE 深入研究虚拟环境并分析应用程序的状态及其响应时间性能。通过识别虚拟服务器环境中的问题，服务器团队能够解决导致长时间延迟的延迟问题。
运营影响
数量效益
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