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H.M.S. Development: Business Growth with AppFolio Property Manager
技术
- 功能应用 - 企业资源规划系统 (ERP)
- 功能应用 - 远程监控系统
适用功能
- 商业运营
- 设施管理
用例
- 过程控制与优化
- 远程资产管理
服务
- 软件设计与工程服务
- 系统集成
挑战
When Gil and Sylvia Hill bought H.M.S. in 2002, the company managed approximately 300 properties. Today, H.M.S. oversees nearly 450 properties with the help of 10 employees. Their strategy for effective property management begins and ends with high quality service to owners and tenants. H.M.S.’s growth and ability to provide superior service, however, was strained by the very thing that was supposed to keep the company running smoothly — the company’s property management software. In fact, H.M.S. had acquired another company that used a different software product. This resulted in having to use two different software packages for owner statements, disbursements, and tracking. The Hills also found that they were on the road quite a bit for industry teaching events and seminars as well as spending time with family, especially their grandchildren. They realized that they needed a property management solution like AppFolio that would provide comprehensive management capabilities, enable the company to grow and also allow access to critical data while traveling.
关于客户
H.M.S. Development, Inc. is one of the largest property management firms specializing in the management of single-family homes, small residential investment and commercial rental property in the Bay Area. Owner Sylvia Hill also serves as a National Association of Residential Property Managers (NARPM) educator specializing in owner and property manager relations. Without a doubt, H.M.S. knows a thing or two about the property management business.
解决方案
Because AppFolio is Web based, the H.M.S. team can connect from anywhere – from the road, home, or a colleague’s office – with just an Internet connection. “When a tenant calls in late at night with a problem, we can just log in from home,” explains Sylvia. “All the information we need to handle the emergency is instantly available and very easy to search. A work order can be created and emailed immediately,” she adds. Moreover, AppFolio’s Web-based access to critical property details enables Gil and Sylvia to continue to grow the business. Before implementing AppFolio, the company ran into considerable IT expenses just getting a secure channel set up between multiple offices. AppFolio eliminates the cost and hassle of connecting distributed offices. “We can continue to expand into new areas without worrying about the impact of additional IT expenses,” Gil explains. “AppFolio allows us to keep our focus on growing our business rather than on the software that supports our business.”
运营影响
数量效益
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