下载PDF
Hammerson & Horizon A Partnership for Progress
技术
- 分析与建模 - 实时分析
- 功能应用 - 企业资源规划系统 (ERP)
- 功能应用 - 远程监控系统
适用功能
- 商业运营
- 设施管理
用例
- 资产健康管理 (AHM)
- 楼宇自动化与控制
- 预测性维护
服务
- 软件设计与工程服务
- 系统集成
- 培训
挑战
Hammerson, a leading pan-European real estate investor, faced significant challenges in managing its extensive portfolio of retail properties. The company needed to attract the right mix of retailers and brands, which required detailed scrutiny of sales numbers and quick identification of tenants' financial difficulties. Additionally, Hammerson had to meet increasing retailer expectations regarding cleaning, security, lighting, and other services. The existing property management system was fragmented, with billing and income gathering outsourced to various property agents using disparate systems. This led to duplication of effort, delays in receiving accurate information, and a lack of visibility and control over managing agents' activities, particularly in service charge expenditure, billings, and collections. The situation resulted in service charge cash flow issues and the need for landlord floats at short notice. Hammerson's strategy shifted to owning and managing retail properties long-term, necessitating a closer relationship with retailers to meet changing consumer demands and provide compelling shopping experiences.
关于客户
Hammerson is a FTSE 100 company and a leading pan-European real estate investor, ranking as the third largest in the UK. The company owns a diverse portfolio of retail parks and shopping centers, including ten major shopping centers in the UK and ten in France. Notable properties include The Bull Ring in Birmingham, Brent Cross in London, and High Cross in Leicester. Hammerson's UK and French portfolio is valued at £5.7 billion. The company's vision is to be the best owner-manager of retail property in Europe, focusing on having the right properties in prime locations and attracting the right mix of retailers and brands. Hammerson's operations involve meticulous scrutiny of sales numbers, tenant performance, and financial stability, especially during challenging economic times. The company also aims to meet retailers' increasing expectations regarding services like cleaning, security, and lighting, necessitating a robust property management system. Hammerson has been using Qube Global Software's Horizon property management system for many years to manage its extensive portfolio and deliver high-quality services.
解决方案
Hammerson decided to reimplement the Horizon property management system to address its challenges and improve operational efficiency. The project, which took two years, involved collaboration between Hammerson, Qube Global Software, managing agents Workman and Jones Lang LaSalle, and Remit Consulting as project coordinators. The reimplementation included several phases: design, build, go-live, and further enhancements. During the design phase, workshops were held to identify business needs and develop a solution using best practice models. The build phase involved complex data migration from the original Horizon database and managing agents' systems, ensuring data security and extensive testing. Training was provided to around 350 people across Hammerson and its agents' businesses. The go-live phase was carefully phased to minimize disruption, with properties managed by Workman going live first, followed by those managed by JLL. Further enhancements included the implementation of Purchase to Pay and Central Receipting of Payments functionalities, which brought additional efficiencies. The reimplementation resulted in Horizon being used by every part of the Hammerson business, producing over 300 different reports and acting as both a property management and financial accounting system.
运营影响
数量效益
相关案例.
Case Study
Turning A Stadium Into A Smart Building
Honeywell created what it called the “intelligent system” for the National Stadium in Beijing, China, turning the venue for the opening and closing events at the 2008 Summer Olympics into a “smart building.” Designed by highly controversial artist Ai Weiwei, the “Bird’s Nest” remains one of the most impressive feats of stadium architecture in the world. The 250,000 square meter structure housed more than 100,000 athletes and spectators at a time. To accommodate such capacity, China turned to Honeywell’s EBI Integrated Building Management System to create an integrated “intelligent system” for improved building security, safety and energy efficiency.
Case Study
Remote Monitoring & Predictive Maintenance App for a Solar Energy System
The maintenance & tracking of various modules was an overhead for the customer due to the huge labor costs involved. Being an advanced solar solutions provider, they wanted to ensure early detection of issues and provide the best-in-class customer experience. Hence they wanted to automate the whole process.
Case Study
Predictive Maintenance for Industrial Chillers
For global leaders in the industrial chiller manufacturing, reliability of the entire production process is of the utmost importance. Chillers are refrigeration systems that produce ice water to provide cooling for a process or industrial application. One of those leaders sought a way to respond to asset performance issues, even before they occur. The intelligence to guarantee maximum reliability of cooling devices is embedded (pre-alarming). A pre-alarming phase means that the cooling device still works, but symptoms may appear, telling manufacturers that a failure is likely to occur in the near future. Chillers who are not internet connected at that moment, provide little insight in this pre-alarming phase.
Case Study
BACnet enabled Wireless Temperature Monitoring System
Client offered a Temperature Monitoring System which consists of Wireless Transmitters and Application Software. Third party BACnet Application such as a Building Automation System needs access to vital parameter such as temperature, humidity, CO2, etc., measured by wireless sensor devices. Client needed a solution to allow data exchange from its Temperature Monitoring System with BMS.
Case Study
Aircraft Predictive Maintenance and Workflow Optimization
First, aircraft manufacturer have trouble monitoring the health of aircraft systems with health prognostics and deliver predictive maintenance insights. Second, aircraft manufacturer wants a solution that can provide an in-context advisory and align job assignments to match technician experience and expertise.
