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Handy Boosts Customer Engagement by 50% with Twilio-Powered Lead Management
适用行业
- 消费品
- 电信
适用功能
- 采购
- 销售与市场营销
用例
- 语音识别
- 时间敏感网络
挑战
Handy 是一个将个人与预先筛选的独立家庭服务专业人士联系起来以提供家庭服务的平台,在有效地将家庭和公寓居民与经过验证的家庭服务专业人士联系起来方面面临着重大挑战。寻找房屋清洁工或勤杂工的传统过程通常是乏味且耗时的,包括从朋友或在线服务处获取提供者名单、打电话、进行背景调查,最后安排预约。这个过程不仅对客户来说不方便,而且对必须宣传和推销其服务的专业人士来说也很不方便。
关于客户
Handy 是一家总部位于纽约的公司,成立于 2012 年,提供一个平台,将寻求家庭服务的个人与经过预先筛选的优质独立服务专业人士联系起来。从家庭清洁到杂工服务,Handy 每周都会为数以千计的客户与世界各地城市值得信赖的专业人士进行匹配。该公司的成立旨在将按需服务扩展到家庭,这一理念已被 Uber 在汽车出行行业成功展示。 Handy 的使命是让寻找房屋清洁工或勤杂工的过程尽可能简单高效。
解决方案
Handy 通过开发一个系统来解决这一挑战,该系统将消费者与预先验证和评估的特定技能专业人士联系起来。当消费者在线请求服务时,Handy 使用其数据库来查找最合格且可用的供应商。请求、预订和确认预约所需的时间减少到 60 秒。 Handy 使用 Twilio 支持的短信解决方案,通过移动应用程序与专业人士进行高效沟通,无论手机类型、数据计划和其他限制因素如何。交易以确认预约、信用卡付款和保险结束。 Handy 的系统允许消费者和供应商交换工作详细信息,而无需暴露他们的永久电话号码。 Handy 还使用 Twilio 的语音 API 来购买和释放电话号码。
运营影响
数量效益
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