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Vonage > 实例探究 > 使用 Vonage Video API 帮助闪电击中成功
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Help Lightning Enhances Customer Support with Vonage Video API

技术
  • 分析与建模 - 虚拟和增强现实(AR/VR)软件
  • 传感器 - 相机/视频系统
适用行业
  • 设备与机械
  • 电信
适用功能
  • 维护
  • 质量保证
用例
  • 增强现实
  • 混合现实
服务
  • 系统集成
  • 测试与认证
挑战
帮助 Lightning 需要可靠且灵活的实时视频解决方案来支持其 AR 应用程序
关于客户
Help Lightning 为需要购买设备帮助的用户提供移动通信、协作和认知平台。他们的客户包括复杂设备制造商,例如医疗保健和医院设备的主要制造商 Becton Dickinson (BD)。
解决方案
帮助 Lightning 使用 Vonage Video API 并升级到企业套餐
运营影响
  • The implementation of the Vonage Video API and the Enterprise Plan has resulted in a high-performance, scalable, and robust remote assistance app for Help Lightning. The enhanced support features have improved the customer experience by providing real-time, interactive assistance. This has not only reduced the time, cost, and labor involved in traditional support models but also improved the efficiency of business processes. The 'merged reality' technology developed by Help Lightning has filled the gap in markets with a shortage of technicians, enabling manufacturers to improve productivity and drive revenue. The solution has also proven to be incredibly reliable, with Help Lightning experiencing significant uptime for their platform.
数量效益
  • Help Lightning's platform is now used in 85 countries, indicating a significant expansion of their customer base.
  • The platform has experienced incredible uptime, demonstrating the reliability of the solution.
  • Help Lightning has grown to the point where the investment in the Vonage API and Enterprise Plan is paying off, although specific financial benefits are not mentioned.

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