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How iVision Saved $124,000 Using LogicMonitor’s SaaS-Based Monitoring Platform
技术
- 应用基础设施与中间件 - API 集成与管理
- 平台即服务 (PaaS) - 连接平台
适用功能
- 商业运营
用例
- 预测性维护
- 远程资产管理
服务
- 云规划/设计/实施服务
- 系统集成
挑战
随着 iVision 托管服务业务的增长，其现有基于云的监控解决方案的灵活性不足成为了阻碍因素。传统监控系统缺乏为不同托管客户端设置单独监控标准的灵活性。iVision 的工程师很难从单一管理平台管理多个客户端，这威胁到公司维护 SLA 的能力。在现有监控工具内管理新客户的基础设施是另一个症结所在。iVision 工程师至少需要一个月的时间才能正确检测新网络。与 iVision 的 IT 服务管理平台的集成也很差。现有监控工具与 iVision 现有服务台的连接点会间歇性中断，导致 iVision 支持人员的响应时间变慢。此外，没有人关注传统系统的仪表板，因为它们太难配置和保持最新状态。
关于客户
iVision 是一家总部位于亚特兰大的 IT 服务公司，为近 20 家在全球开展业务的企业提供托管服务。iVision 总共为其客户监控和管理近 2100 台设备和 3000 到 4000 台虚拟机。iVision 与客户签订的服务水平协议 (SLA) 基于平均确认时间，因此主动监控网络事件和活动至关重要。因此，iVision 需要一个监控平台，该平台可以发现并提醒工程师注意部署在多个客户环境中的各种平台上的事件。
解决方案
iVision 采用 LogicMonitor 的基于云的监控平台来替代其现有工具。部署速度比预期的要快，主要是因为 LogicMonitor 的轻量级数据收集器部署和设置非常简单。由于 LogicMonitor 解决方案的自动发现和管理配置功能，使用传统工具部署监控服务的一些最困难的方面现在变得最容易。随着 LogicMonitor 的推出，iVision 立即获得了快速配置的好处。工程师能够在几天内将 1800 台设备添加到监控中，这让整个组织都感到惊喜。该公司还发现，使用旧平台平均需要近一周才能让新客户入职，而现在只需一天。LogicMonitor 还展示了其快速添加对新平台支持的能力。当一位客户使用的存储平台的监控工具没有连接器时，LogicMonitor 开发人员能够在三天内向 iVision 交付一个连接器。
运营影响
数量效益
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