Implementing Continuous Improvement for Streamlined Processes and Engaged Employees

技术

网络安全和隐私 - 身份认证管理
传感器 - 温度传感器

适用行业

回收与废物管理

适用功能

质量保证

用例

减废预测
时间敏感网络

服务

测试与认证
培训

挑战

公司，无论规模大小，通常都很难保持员工朝着共同目标前进的动力。挑战在于创建一种文化，使团队致力于公司目标并不断努力简化流程。缺乏解决问题的文化可能会导致员工敬业度低、工作流程效率低下以及浪费和返工增加。这最终会影响利润，降低为客户提供的价值。此外，许多公司拥有大量被锁定在部落知识中的流程和信息，这些知识不可转移，也无法改进。这带来了重大风险，因为没有标准，就没有可以改进的基准。

关于客户

本案例研究中的客户是 Dover Corporation，一家多元化的全球制造商。在质量和持续改进总监 Maneesh Bhatnagar 的指导下，公司一直在世界各地实施持续改进和质量管理计划。公司一直致力于创造一个促进解决问题的工作环境，确保员工始终找到改进的方法并为客户和公司创造更多价值。该公司成功地实施了持续改进计划，创造了一种识别机会并在日常运营中实施改进的文化。

解决方案

解决方案在于实施持续改进（Kaizen），这是一种促进解决问题的文化并尊重员工的方法。这涉及制定消除浪费和非增值活动的指导方针。第一步是记录现有流程和标准，尽可能分解每个流程步骤并清楚地识别所涉及的操作。这使团队能够通过持续改进取得成功。下一步是收集员工的反馈，即使是那些不熟悉流程的员工，因为他们可以提供新的观点来识别改进的机会。一旦团队决定采用新流程，与所有受影响的员工进行沟通并进行必要的修改以适应改进非常重要。一致性对于共享改进的流程至关重要，以防止它们在翻译中迷失。

运营影响

The implementation of continuous improvement has resulted in a culture where teams are invested in company goals and are constantly working towards streamlining processes. This has led to higher employee engagement, reduced errors, and numerous opportunities for improvement. The problem-solving culture has ensured that employees are always finding ways to improve, delivering more value to customers and the company. The culture of continuous improvement has become second nature, with teams finding opportunities in even the most unexpected places. This has produced an environment that fosters innovation and a sense of ownership and value among individuals, creating a culture focused on creating results.

数量效益

Reduced operational overhead by creating more efficient workflows
Reduced project costs by duplicating best known practices across teams, creating higher levels of consistency, reducing waste, and preventing rework
Improved project forecasting efforts by maintaining uptime