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Information Builders > 实例探究 > Institute for Elderly and Social Services (IMSERSO) Strengthens Oversight With WebFOCUS
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Institute for Elderly and Social Services (IMSERSO) Strengthens Oversight With WebFOCUS

技术
  • 分析与建模 - 实时分析
适用行业
  • 医疗保健和医院
  • 城市与自治市
适用功能
  • 人力资源
  • 商业运营
用例
  • 预测性维护
  • 质量预测分析
  • 实时定位系统 (RTLS)
服务
  • 数据科学服务
  • 软件设计与工程服务
挑战
The Institute for Elderly and Social Services (IMSERSO) is a Spanish agency that manages programs and services for elderly and dependent citizens. The agency was facing the challenge of strengthening government proposals for social services through rigorous information management. They wanted to create analytic applications that would empower agency workers to assist vulnerable citizens and monitor agency performance. The goal was to strengthen Spain’s social services by giving managers, analysts, and social workers an online environment to analyze the status of pressing situations and provide rapid responses to citizen inquiries.
关于客户
The Institute for Elderly and Social Services (IMSERSO) is an agency of the Spanish Government that manages programs and services for elderly and dependent citizens. For many years this important institution has shared information with citizens as part of its commitment to transparency and open government. The agency decided to create the State Information System of Social Services (SEISS), an online environment for reporting and analyzing information on social services. The agency's goal was to strengthen Spain’s social services by giving managers, analysts, and social workers an online environment to analyze the status of pressing situations and provide rapid responses to citizen inquiries.
解决方案
IMSERSO used Information Builders’ business intelligence (BI), analytics, and integration technology to create the new system. The first phase of implementation focused on the extraction of internal information to develop key performance indicators (KPIs), with a view to their management and use in mobile environments. In the second stage, they focused on opening external access to certain parts of the system via the Internet so that citizens could gather information and be apprised of important updates to social programs. The SEISS platform, which was developed by IMSERSO, in collaboration with the General Directorate of Policy and Disability Support Services, has the following objectives: integrate disparate indicators; promote transparency of information; and share data with citizens as part of the government’s open data policy.
运营影响
  • Users can view KPIs and query the data by gender, age, geography, and other variables.
  • The self-service analytic environment provides an accurate view of Spanish social services.
  • The database contains information organized into six sections: Social Primary Care, People Dependent Services, Resources for Seniors, Persons with Disabilities, Child Protection Non-Contributory Pensions, and Social Security.
数量效益
  • SEISS currently has 86 KPIs and draws information from more than 80,000 data points.

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