下载PDF

Vonage > 实例探究 > 泽西海岸 BlueClaws 通过 Vonage Business Communications 增强客户服务和球迷体验

Jersey Shore BlueClaws Enhances Fan Experience with Vonage Business Communications

技术

基础设施即服务 (IaaS) - 虚拟私有云
平台即服务 (PaaS) - 应用开发平台

适用行业

设备与机械
电信

适用功能

销售与市场营销

用例

人员跟踪与监控
时间敏感网络

服务

培训

挑战

泽西海岸蓝爪队需要升级到功能齐全的统一通信平台，以改善客户服务、开发新的商机并增强球迷体验。

关于客户

泽西海岸蓝爪队是一支小联盟棒球队，在第一能源公园举办主场比赛。

解决方案

BlueClaws 选择 Vonage Business Communications 作为他们的统一通信平台。

运营影响

The implementation of Vonage Business Communications has significantly improved the operations of the Jersey Shore BlueClaws. The team is now able to better train its sales reps and improve its customer connections, allowing B2B sales executives to focus on revenue instead of administrative work. The platform has also enhanced the fan experience, providing a first-rate Minor League Baseball experience. The advanced business communications tools have empowered the staff to provide a higher level of customer service. For example, the Visual Voicemail feature allows staff members to review new voicemails at a glance, even during a game when high-energy crowds, music, and announcements can make listening to urgent voicemails a challenge. The Mobility feature also allows the team’s staff to have on-the-go access to all their favorite communications tools, which directly impacts customer service.

数量效益

B2B sales executives spend 40% of their time away from the office, the Call Forwarding feature ensures they never miss a call
The Call Recording feature helps the organization’s sales reps review conversations and document their details in follow-up emails
The Auto Attendant feature frees the staff from having to answer the same question hundreds of times over the course of a day during rainouts

相关案例.

Smart Water Filtration Systems

Before working with Ayla Networks, Ozner was already using cloud connectivity to identify and solve water-filtration system malfunctions as well as to monitor filter cartridges for replacements.But, in June 2015, Ozner executives talked with Ayla about how the company might further improve its water systems with IoT technology. They liked what they heard from Ayla, but the executives needed to be sure that Ayla’s Agile IoT Platform provided the security and reliability Ozner required.

IoT enabled Fleet Management with MindSphere

In view of growing competition, Gämmerler had a strong need to remain competitive via process optimization, reliability and gentle handling of printed products, even at highest press speeds. In addition, a digitalization initiative also included developing a key differentiation via data-driven services offers.

Predictive Maintenance for Industrial Chillers

For global leaders in the industrial chiller manufacturing, reliability of the entire production process is of the utmost importance. Chillers are refrigeration systems that produce ice water to provide cooling for a process or industrial application. One of those leaders sought a way to respond to asset performance issues, even before they occur. The intelligence to guarantee maximum reliability of cooling devices is embedded (pre-alarming). A pre-alarming phase means that the cooling device still works, but symptoms may appear, telling manufacturers that a failure is likely to occur in the near future. Chillers who are not internet connected at that moment, provide little insight in this pre-alarming phase.

Premium Appliance Producer Innovates with Internet of Everything

Sub-Zero faced the largest product launch in the company’s history:It wanted to launch 60 new products as scheduled while simultaneously opening a new “greenfield” production facility, yet still adhering to stringent quality requirements and manage issues from new supply-chain partners. A the same time, it wanted to increase staff productivity time and collaboration while reducing travel and costs.

Integration of PLC with IoT for Bosch Rexroth

The application arises from the need to monitor and anticipate the problems of one or more machines managed by a PLC. These problems, often resulting from the accumulation over time of small discrepancies, require, when they occur, ex post technical operations maintenance.

Robot Saves Money and Time for US Custom Molding Company

Injection Technology (Itech) is a custom molder for a variety of clients that require precision plastic parts for such products as electric meter covers, dental appliance cases and spools. With 95 employees operating 23 molding machines in a 30,000 square foot plant, Itech wanted to reduce man hours and increase efficiency.

© 2015-2024 IoT ONE Limited | 隐私条款

联系我们

欢迎与我们交流!

Thank you for your message!
We will contact you soon.