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Infobip > 实例探究 > 提高交货率并降低成本:Jiji Africa 的成功故事
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Jiji Africa: Enhancing eCommerce with Voice and SMS Solution

技术
  • 平台即服务 (PaaS) - 应用开发平台
适用行业
  • 运输
适用功能
  • 物流运输
用例
  • 最后一英里交付
  • 语音识别
挑战
Jiji Africa 是泛非国家的一个在线市场,其平台上的买家和卖家的交易消息传递率较低。
关于客户
Jiji Africa 是一个在加纳、肯尼亚、尼日利亚、乌干达和坦桑尼亚运营的在线市场,拥有数百万活跃买家和卖家。
解决方案
Jiji Africa 实施了 Infobip 可靠稳定的短信和语音解决方案,以提高交付率并确保与客户的无缝沟通。
运营影响
  • The implementation of Infobip’s Voice and SMS service has brought about significant operational improvements for Jiji Africa. The company has seen a dramatic increase in delivery rates, which have improved to over 90%. This improvement is largely due to Infobip’s direct connections to carriers. Additionally, the cost of the service has been reduced almost tenfold, leading to substantial savings. The local presence of Infobip has also ensured a reliable service, contributing to high delivery rates and a seamless experience for Jiji's customers. Furthermore, Infobip's deep understanding of Jiji’s business model has enabled them to serve as advisors and consultants, providing 24/7 technical support and assisting with new projects and communication solutions as Jiji's needs evolve.
数量效益
  • 90% increase in delivery rates
  • Major cost reduction by almost tenfold

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