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Haptik > 实例探究 > Jio Fiber 的 WhatsApp 聊天机器人：彻底改变电信行业的客户支持

Jio Fiber's Transformation with Haptik's WhatsApp Chatbot

技术

网络与连接 - 以太网

适用行业

电信

用例

对话机器人

挑战

Jio Fiber 希望为其客户提供无缝支持并缩短解决时间

关于客户

Jio Fiber 是光纤到家庭互联网宽带服务

解决方案

Haptik 构建了 WhatsApp 聊天机器人来自动执行日常查询并为客户支持提供新渠道

运营影响

The collaboration between Jio Fiber and Haptik has proven to be a game-changer for the company. The WhatsApp chatbot has not only handled over 243K+ conversations, saving more than 32,000 man hours, but also delivered an impressive 13x ROI. The chatbot has enabled Jio Fiber's customers to get their queries and concerns resolved quickly through a simple chat interface. This innovative approach to customer service has set a new standard for excellence in the telecom industry.

数量效益

Over 243K user conversations handled by the chatbot
More than 32,000 man hours saved
An astounding 13x return on investment (ROI) achieved

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