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JMTEC Services: Streamlining Operations with Fergus
技术
- 执行器 - 电动执行器
- 传感器 - 电导率传感器
适用行业
- 建筑物
- 电网
适用功能
- 现场服务
用例
- 库存管理
- 时间敏感网络
服务
- 系统集成
挑战
Jim Middleton 是苏格兰阿伯丁附近奥恩的一名电工，他在管理自己的公司 JMTEC Services 方面面临着重大挑战。尽管专门从事电力服务、安全和闭路电视安装，但缺乏适当的运营管理系统给他带来了相当大的压力。该公司依赖于基本的会计软件功能和 Excel 电子表格，这不足以满足繁忙的电力业务的需求。即使办公室里有专门的管理人员，这种情况也变得越来越难以管理。对更高效、定制的现场服务管理解决方案的需求变得显而易见，促使吉姆研究可用的最佳现场服务管理软件工具。
关于客户
Jim Middleton 是苏格兰阿伯丁附近奥恩的一名电工。他是 JMTEC Services 的创始人，该公司专门从事电力服务、安全和闭路电视安装。 Jim 对流程和效率充满热情，这促使他寻找更好的方法来管理公司的运营。尽管他不是“计算机人”，但他发现 Fergus 本质上易于使用，并且对他的业务有利。吉姆通过使用 Fergus 获得了额外的时间，他喜欢打猎、钓鱼以及与家人共度时光。他目前对自己的工作感到满意，但对未来的增长充满信心，因为他知道自己拥有适当的后台基础设施来管理额外的工作量。
解决方案
在观看了许多不同现场服务管理工具的演示后，Jim 遇到了 Fergus。他立即对其简单性和用户友好的界面印象深刻。他和他的办公室管理员开始使用 Fergus 进行所有操作，并发现他们能够完成比以前更多的任务。该系统本能地易于使用，即使对于不认为自己是“计算机人”的吉姆来说也是如此。仪表板功能特别有用，因为它允许他将所有工作集中在一个地方，并按状态分组。这帮助他始终遵循正确的程序并了解需要立即采取行动。该系统还使他可以轻松地重复使用旧报价作为新工作的模板，因为他对某些类型工作的条款从未改变。
运营影响
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